Review( 2166 ) : 101 / 2317
Staff Provider
I came as an emergency visit, and the staff was very accommodating. And the Dr. was absolutely great!
Review( 2162 ) : 102 / 2317
Staff Provider
If you have a staff member that is afraid of dogs I don t think they need to be working on a vets office Just my opinion. Other staff was very kind an very nice an sweet to my dog.
Review( 2160 ) : 103 / 2317
Staff Provider
My daughter took Taco to this visit and was not happy with the vet that looked at Taco. Then when she was checking out, we used a gift card with approx $75.00 to be put on the bill but then when she used her debit card they charged her the whole vet visit amount. The receptionist when you first walk into the building was nice.
Review( 2157 ) : 104 / 2317
Staff Provider
You all are taking COVID way way way overboard! Other businesses have been open safely for months; grocery stores, dentists, movie theaters, restaurants, and even other vets! It took you until May 3rd to open up to in person visits and that is absurd! In addition I need to be escorted? I can t leave the exam room without permission?! That is absurd! Your implementation of harsh restrictions not only goes against CDC guidelines but also against basic common sense. I have already taken my animal to see another vet over the past year due to your curbside restrictions and I am considering switching for good. I understand the need for safety but you have gone way too far to near draconian measures and as a long time customer I am saying STOP!
Review( 2156 ) : 105 / 2317
Staff Provider
I know things pop up and appointment times get delayed. But 40 min wait for my appointment ..... not just this visit but every time I have appointment I’m there for 1-2 hours or more. Most is waiting . Communication would have been nice. A call every 15 min with update so I know I’m not forgotten. Not sure what a solution would be. I’m happy with the staff and MD just hate the wait time
Review( 2152 ) : 106 / 2317
Staff Provider
I was happy that the vet could fit my kitten in. The vet also walked outside to talk to me. I will bring my kitten back for his last shot.I do miss the Mt.Washington location. I
Review( 2150 ) : 107 / 2317
Staff Provider
The postcard that is sent listing procedures, lab work and vaccinations due should match the invoice of items completed during a check-up. Also, how often is a check-up done? Every 6 months, every year? The rabies shot should be listed with date and year completed and the date and year due. I find the invoices confusing and difficult to understand. I do not know what has been completed and what is due. Wording should include laymen’s terms, not simply medical acronyms.
Review( 2147 ) : 108 / 2317
Staff Provider
We were pleased with Cookie s vaccine appointment
Review( 2146 ) : 109 / 2317
Staff Provider
Wow. Just wow. The staff is amazing. I’ve never had such a good experience. Everyone is so kind and intelligent. I’ll never go anywhere else again.
Review( 2145 ) : 110 / 2317
Staff Provider
I think charging o much for toe nail trims, with the wellness plan, is awful! For those of us on fixed income, $10 is a lot of money. Please reconsider this charge!!
Review( 2144 ) : 111 / 2317
Staff Provider
I feel that a walk-in charge should not have been added to the bill because I had a scheduled appointment, regardless of how busy the office was.
Review( 2143 ) : 112 / 2317
Staff Provider
Waiting 45 min to 1 hour in my car for my scheduled appointment is Ridiculous!!! On the 15th I waited 45 min before I was allowed to come in. And then another 30 minutes for Linda Meakin to actually see my dog. Today I waited 1 hour and I finally left! My appointment was at 3:30 and they call me at 4:25 to tell me that they are ALMOST ready for me. I can now come inside and wait longer. I don’t think so. My time is more valuable than that. We will be looking for another vet.
Review( 2142 ) : 113 / 2317
Staff Provider
Zoey needed an Ethernet appointment. I appreciate how quick they were able to see her.
Review( 2141 ) : 114 / 2317
Staff Provider
I did not appreciate getting charged for a test i wasn t suppose to get and told after the fact, to turn around and have to pay for the shots I was suppose to get. In the first place. I do still love this vet however and love the way my animals are treated the extract charge however was stressful.
Review( 2140 ) : 115 / 2317
Staff Provider
We are already on the well plan. I usually bring Lillie Belle every 5-6 weeks for grooming. I also love the attention they give her. I also board her here as well. I feel confident that they take care of my little one!!!!
Review( 2139 ) : 116 / 2317
Staff Provider
I understand covid has slowed things for all of us but it was an hour wait for the vaccine for Bailey that took seconds.
Review( 2138 ) : 117 / 2317
Staff Provider
The wellness plan was offered before the expiration date of the previous plan. We have taken advantage of the plan In the past; however have still spent an exorbitant amount of money in addition to this. Staff always seems stressed and pressed for time. I waited 30 minutes after my arrival and had to call to remind staff I was still waiting. The doctor did call and was informative/helpful. 815was my charge total which is outrageous. Even if you take the 110.00 off for the groom, it is still unheard of. Both dogs were well with the exception of a mild ear infection. As far as the groom goes, 110.00 for a shave (both were shaved not groomed). I do not want my dogs to have to get used to a different vet, I am not sure we can afford these extreme prices...??
Review( 2137 ) : 118 / 2317
Staff Provider
Meow is a senior cat with multiple health issues. The staff has always been considerate of us and meow even though meow at times can be uncooperative.
Review( 2136 ) : 119 / 2317
Staff Provider
The wait time is almost always an issue. I am sure you have many clients, but why book so many appointments at the same time? This is so bad that I consider looking elsewhere. Who has an hour and a half to go to a vet appointment? The staff is always friendly, but there has to be a more efficient way to run things.
Review( 2133 ) : 120 / 2317
Staff Provider
Charlie just had to see the vet tech. In all my years with this office, I must say she was the worse. She was so unfriendly to me and never acknowledged Charlie at all. Normally, Charlie isn’t as scared as he was with her and I didn’t like her attitude towards him or me. It made me question if I would ever go back. It also made me wonder what went on the past year when I wasn’t allowed to come inside with him, because he was more upset and nervous then I have ever seen him. Made me think he may of had to deal with this tech before without me.
Review( 2132 ) : 121 / 2317
Staff Provider
Had to wait 45 minutes between tech and vet. The male vet is very passive aggressive and borderline rude. I absolutely hate the 6 month visits instead of yearly. He acts like there isn’t another vet within 100 yards of them. I will not be back.
Review( 2131 ) : 122 / 2317
I think you all are caring and professional. I m truly sorry that you had to deal with impatient hateful people at the beginning of your pandemic restrictions. Keep up the great service!!! I m a fan!
Review( 2127 ) : 123 / 2317
Staff Provider
I have been coming to All Creatures for years with my pets. However I think this will be the last time. I was there over 2.5 hours waiting in my car. Not once was I offered an apology for the long wait. When the doctor was telling me what was needed for the dogs I made a comment about the cost, to which she said it s not that bad . Needless to say when I was told the cost was over $400 I about fell over. This goes to show you the doctors are completely out of touch with their costs, and the impact on their clients. $55 per pet to just walk through the door is just a ridiculous cost. Additionally, when I was told the cost of medications, and requested prescriptions to bring to my local pharmacy I was treated as if I was a terrible person. However I was able to save over $75 by getting the medications that way. Customers should be informed that this is an option. How many people are going into debt to get their pets medical care? The costs are too high, and there is no customer service. I am sad to be changing vets after 20 years, but I feel All Creatures has become about growing the business instead of caring for its clients. thank you
Review( 2126 ) : 124 / 2317
Staff Provider
The employees here always seem to go above and beyond when they’re treating my Chihuahua. They always make me feel like he’s in great hands and that they love what they’re doing.
Review( 2125 ) : 125 / 2317
Staff Provider
Next appointment isn’t until October, so to far out to make for us...we always have great visits,...plus Lola and Cash loves Tommie and she is good with them.