Review( 1232 ) : 476 / 2220
Staff Provider Facility it self Waiting Time Fees
I don t like how one is still not allowed in the facility because of this my dog did not get her nails trimmed
Review( 1231 ) : 477 / 2220
Staff Provider Waiting Time Fees
Both of my pets (whodey, dog) and (carl, cat) have visited in the last week. Whodey had surgery to his ear which has been an ongoing issue for two years. I am relieved to have the surgery done for him, and I find that you all provided the text option for an on-call vet extremely helpful for my follow up questions, considering the healing process post op has been difficult to say the least. My cat came in on friday for routine vaccinations. He had a reaction immediately when we got home and he returned to the office for follow up treatment. The staff reported him being angry while at the vets office. He came home very angry as well, covered in urine on his backside. He is generally not an angry cat and is very friendly and calm. I was very stressed and called the office crying to find out how things went. The staff was very nice on the phone and even helped me out by sending home some free cleaner I could spray on him to clean him up which worked wonderfully. One staff member (Molly) happens to be my neighbor. She and another vet tech stopped by later that day to ask how my pets were doing and offer to help which I thought was very sweet and shows how much they care about my pets. That really blew me away! Carl is doing better now and whodey is still working on healing. All of the above being said, I would strongly urge your facility to allow the pet owners back into appointments with their pets. Masks could be required as in other medical facilities. I just feel very strongly that for both of my pets, the anxiety and unfamiliarity of the vet would be highly relieved if I had been able to go inside for their appointments. I understand I Wouldn t be present during a surgery but even something as simple as vaccines, follow ups, injections, nail trims, I could help keep my pet calm and make the experience better and easier on all involved. I have always helped to keep my pets calm in vet appointments I was able to be inside for. Your office should follow suite on what all other businesses are doing now that CDC guidelines are less restrictive and allow the pet owner into appointments. Overall, I find your staff very helpful and I appreciate the experiences I have had. I just want to make all of this less stressful on myself, your staff and most importantly, my pets!
Review( 1229 ) : 478 / 2220
Staff Provider Facility it self Waiting Time Fees
I really appreciated the doctor recognizing that I had waited an extended amount of time and apologizing She also explained the three difficult dogs before me. With a geriatric dog I have been “ squeezed in” to the doctors schedule before. The explanation made all the difference.
Review( 1221 ) : 479 / 2220
Staff Provider Facility it self Waiting Time Fees
our dog had surgery for a tumor. We didn t get any information on how the surgery went or what the diagnosis was. The office was very busy that day, but i expected some kind of feedback. This is rare as we usually have very good interaction with the vets.
Review( 1220 ) : 480 / 2220
Staff Provider Facility it self Waiting Time Fees
Thank you for taking such great care of Gracie. She is feeling so much better!
Review( 1219 ) : 481 / 2220
Staff Provider Facility it self Waiting Time Fees
I love kingdom animal hospital! Everyone is friendly and they explain everything I didn’t have to ask any questions! They told me everything I needed to know! I also love dr Wolk! She’s a great veteran!! I would recommend this office to any one !
Review( 1218 ) : 482 / 2220
Staff Provider Facility it self Waiting Time Fees
I can’t rate the cleanliness as we’re still not allowed to come in. Otherwise we were happy with how everything went. Thank you!
Review( 1215 ) : 483 / 2220
Staff Provider Facility it self Waiting Time Fees
I had to return to pick up forgotten medication. This is not the first time this has happened.
Review( 1209 ) : 484 / 2220
Staff Provider Waiting Time Fees
It would be nice that things are relaxing with the masks mandates for vaccinated people for the pet owner to enter the building with their pet.
Review( 1207 ) : 485 / 2220
Staff Provider Facility it self Waiting Time Fees
Rona needs to end, I like being with my kids at their appt. I drive an hour and a half because I love the staff and service!
Review( 1203 ) : 486 / 2220
Staff Provider Facility it self Waiting Time Fees
The vet tech are always friendly and truly care.
Review( 1198 ) : 487 / 2220
Staff Provider Facility it self Waiting Time Fees
I called to set up an appointment to get one of my puppy’s shots , and another dog up to date . They needed flea and tic meds too . I called and set this up and told them I’d I could get their free nail trim . She said yes . So 2 weeks later when I go , apparently they were scheduled both to be groomed ? I didn’t ask for that and didn’t even know / understand. So I was surprised with that bill . I didn’t say anything because I just didn’t want to complain . So I had to pay with my care credit . It just sucks because i didn’t have a lot of money . I was hoping just to get that free nail trim . Not grooming . I never asked for grooming .
Review( 1196 ) : 488 / 2220
Staff Provider Facility it self Waiting Time Fees
I would prefer to enter the office with my pet next time. If not, I may have to take my business elsewhere.
Review( 1195 ) : 489 / 2220
Staff Provider Facility it self Waiting Time Fees
Kingdom Animal Hospital is the BEST in the business. Our dog absolutely LOVES going to the vet because of Dr. Wolke and her staff.
Review( 1193 ) : 490 / 2220
Staff Provider Facility it self Waiting Time Fees
Everyone who helps us is always very friendly. I appreciate that kindness.
Review( 1191 ) : 491 / 2220
Staff Provider Facility it self Waiting Time Fees
Waited almost 20min before being seen after appointment time. And luckily I reviewed the prescription refills before leaving park Lot as it was incorrect (had to call back into office) and the services performed was also incorrectly listed on the invoice(service was not listed but preformed and not charged for originally). Again and to ask about it. It appears communication between provider and office staff needs to improve.
Review( 1186 ) : 492 / 2220
Staff Provider Facility it self Waiting Time Fees
I’ll be glad when Covid is over and I can be there to support my pet more!
Review( 1183 ) : 493 / 2220
Staff Provider Facility it self Waiting Time Fees
They we’re great, my cat was taking care of and getting a call to check up on her was great
Review( 1182 ) : 494 / 2220
Staff Provider Facility it self Waiting Time Fees
I love this vets office. Very caring staff and doctors.
Review( 1179 ) : 495 / 2220
minor, but they forgot to pack my vetmedin which is maintenance med supply that I had requested. Luckily I caught this, got the supply and charge immediately. Thanks. I do call ahead several weeks with what I need so that you have the supply, and this had been requested twice in advance. no big deal.. Thanks, Michele Monet was the sickest that he has ever been in is life. He seems to be recovering, and I will take him again tomorrow to Burnham Park animal hospital for blood draw and prednisome taper.Thanks for getting him on the road to recovery.
Review( 1177 ) : 496 / 2220
Staff Provider Facility it self Waiting Time Fees
I was highly satisfied with the service and attention given to my pet. This was the first time I ve gotten actual answers to my pets ongoing problems in the last probably 6 months. I m truly grateful for you guys taking the time to help him finally.
Review( 1174 ) : 497 / 2220
Staff Provider Facility it self Waiting Time Fees
Would prefer to meet the doctor in person vs over the phone to address issues and questions.
Review( 1169 ) : 498 / 2220
Staff Provider Facility it self Waiting Time Fees
Realizing the covid restrictions, it would be nice still to talk face to face (outdoors with masks as necessary) with the vet following the appointment. I have some difficulty catching everything on the cell phone. However the vet s written summary that was provided was very detailed and helpful. Thanks!
Review( 1168 ) : 499 / 2220
Staff Provider Facility it self Waiting Time Fees
All excellent scores - Dr. Wolk performed a comprehensive exam of my dog before her grooming appointment. Emily, the groomer, is outstanding.
Review( 1166 ) : 500 / 2220
Staff Provider Waiting Time Fees
Dr Randy was wonderful. Since he has never treated our dog, he came out to our car to get detailed information on his health status and provided a list of great homeopathic remedies (following the visit) to try along with the dog s prescribed medication. The vet tech was very nice and explained everything. All questions answered and was very satisfied and reassured. Thank you to everyone.