I was late. Trouble gettin cat in tow. Staff as always was very courteous and we went right in. I have brought my cats and dogs here for over 30 years and i have never had a complaint.

The appointment felt VERY rushed. I was the first customer of the day, so there shouldn’t have been any catching up to do for time. I’m a new customer and the vet didn’t take the time to really introduce herself and left the room before I could ask my questions. I thought the vet technician would answer my questions at the end of the appointment, but she was too busy so the receptionist had to do her best to answer them. I’d like the appointments to be a little longer so the vet can make sure the the customer doesn’t feel rushed. If I don’t see an improvement at the next appointment I go to I’ll be looking for a new vet. Customers deserve the time and services they pay for. I want to know the vet is being thorough with examining my pets, not just rushing through to see as many pets as possible.

This is a very professional veterinary clinic. From the receptionist to the vet tech to the veterinarian -- each was very courteous and knowledgeable. Very clean and well organized.

Great experience all the way

Dr. Sarah is an excellent doctor and a caring human being. I hope she will be working at LAH for many years to come.

It would have been helpful to have more of an explination as to the side effects or purpose of each procedure. I was not explained to me that my puppy would be lethargic, poop worms, diarrhea, etc after the deworming. Overall, better communication would be appreciated. It would also be nice to have a calender or reminders given to navigate when I should be scheduling puppy appointments or administering medicine. A broad outline was given to me but it was confusing to figure everything out. Maybe a detailed summary of what was said during the appointment?

Stars not working..1 and 22 -4 stars. 3 thru 6- 5 stars

We were very happy with the exam Dr. Schmidt gave our new dog Bandit. She spent the time with us and answered every question. Your office staff was very responsive and we look forward to having you care for Bandit.

I really appreciate Dr. Vielbig s kindness and devotion to the animals she cares for!

The checkout procedure needs some help. I think the people who are usually at the check-out desk were at lunch and those doing the check-out hadn t been adequately trained. Several of us had to wait a very long time to pay and leave.

Always ask us if we need prescription food or refills on meds. We forget a lot and could use a reminder.

Appointment was for 11am, didn t see vet until 11:30. Too long of a wait.

It was wonderful that you provided me with the estimated cost sheet for the surgery for my cat. Thank you!

As always, a pleasure to visit :-) Sabu might disagree, as she didn t appreciate the needle stick, but what can you do - being vaccinated is always a good idea :-)

My first time there with my dog since moving to Oregon. Was very pleased with the whole experience.

excellent care//questions answered//molly lves dr sarah

We don t know what we would do without the compassion of Dr. Vielbig for our pets as well as to us as the pet s family. She is the BEST!! Thank You so much Dr. Vielbig!!!

My dog and I LOVE Doctor Sarah........

We are survivors from the Paradise Camp Fire and needed our lab Molly s nails trimmed. We stopped by and they said sure bring her in. The Ladies in the office were so nice and helpful. We waited just a few minutes and they took her right in. They did a great job. Thank you, we think we found our new vet office for Molly. It was a great experience.

I m assuming if I was an ecisting patient and set an appt for a pet physical, the receipt and doctor s notes would spevify that. When I went to the initial appt, which is always a physical, please include that in your system so I can see that on the billing receipt. Example: Initial visit physical. (Why? My apt complex requires proof of physical every year for pets and I need to be able to show this.)

Thanks for taking such good care of Polly! We love that you call the next day to check on her. August & Debra Johnson

Attendants very helpful and courteous. I can’t think of anything to suggest that would make your service any better than it presently is. Just keep doing what you’re doing. Again, thanks for your great service.

Love LAH and all its staff and doctors.