WE ARE PLEASED WITH THE CARE tROUBLE RECEIVED

Riggs had some anxiety with vets this summer after a rough ear infection that was causing him to be aggressive towards staff when getting his allergy shots. He s been much better and has had no issues recently but the tech we had this week was great. She greeted him in the hallway and approached confidently which made him at ease. Body language means so much to them and she nailed it.

We appreciate and value the staff at Casselton Vet. We know that our furry loved ones are always in good hands and well cared for. Thank you for all that you do… each and everyone of you.

Great first experience from initial phone call to checking out. Front desk, technician and Dr were all very friendly and helpful. Would highly recommend your office.

Dr Moen is amazing!

Dr Thill is fantastic!

It was my first time at the Casselton clinic. When I arrived for my puppy s well check my appointment was not in the system.instead of turning me away or rescheduling the receptionist went to check if another doctor would see my puppy. The wait time was short and the entire staff from start to finish was excellent and demonstrated such care and compassion toward my puppy.

My only complaint would be that I called for an appointment in W. Fargo.. and they were booking out to the middle of October (e.g. greater than 4 wks). Casselton managed to fit me in within a bit over 2 weeks. Outside of that, staff were friendly, handled my dog (who s people shy and other dog shy) compassionately, etc.

The person checking me out was rude, and was not very helpful. I felt like I was just inconveniencing her and was very short with my questions. Everyone else was great, especially the nurse that gave me the instructions.

Dr Hannah Smith is excellent in this field and has the perfect personality for it!! Love her.

This was my first time at the Fargo location, and just like the Casselton location, everyone we came into contact with was so nice and genuinely cares about animals! It’s such a comfort to know how well our fur babies get treated when they’re so anxious to come to the vet!

Extremely professional, extremely clean… Myron

Our visit was exceptional from check in to check out. Dr. Kobiela and all staff were top notch! We love Casselton!

It would be nice to be able to talk to someone sooner when calling in for urgent care appointments at 5 or 7. Waited on hold for over 20 minutes and then was told there was no appointments left.

Dr. Kobiela was very kind, caring, and knowledgeable.

Everyone was great. It was a blessed experience. Thanks

They didn’t discuss prices with me prior to tests/procedures being done and the price was incredibly higher than I had expected. I also heard the staff talking negatively about me and my animal while in the back room- an fyi go staff, individuals in the rooms can hear you guys clear as day in the back. I did not appreciate how they just expected that I do everything they recommended as if I had several thousand available to spend. As a medical professional, I know that most humans don’t even put that much money into their own health, nor do I so why would it be expected I do so for my animal. I found the staff to be condescending and I will not be coming back because of this. Going to the vet is already a stressful thing for many individuals so many people don’t go and choose not to vaccinate, ect. I have had only good interactions in the past here so I was very surprised and sad to have this experience. Staff at the front was pleasant and the place was clean per usual. Just did not like the way I was treated as I brought my animal in for help in the first place.

All the staff are great. Please do your best to keep these people and keep them happy. Both locations have been great for me and my dog.

I ve been coming for years - and that won t stop - but the facility smelling overwhelming of animal urine. It s never been like that before.

Overall great first impression and plan on continuing to receive services there.

The staff were very kind and courteous and very thorough with their examination of my cat, Boggle. They treated him with the same care I would expect to see from a pet owner to their own pet.

My kitty had a lengthy reaction to her vaccination. I didn t get warned about that. It was over 36 hours before she was back to normal and in the meantime, her heart rate seemed excessively fast at times. I m sorta new at this and didn t know what to expect.

I could tell the employee that scheduled us tried really hard to get us in as soon as possible. I talked to her on the phone 5 times that day. I really appreciate her. The tech that worked with us was great. She was informative, compassionate and kind. The doctor that we saw was also amazing. She listened to me and answered all my questions as well as fully explained all options so that I could make a completely informed decision. This was a really hard appointment for us and I am so thankful that we went where we did and received the care we did. I appreciate them so much, thank you.

I appreciate all that the doctors, technicians and staff do for animals and their people every day!

Dr. Mary Moen and her assistant were so kind and gentle to princess that she took to them pretty well. I was so pleased with their care and concern of her and her issues and I will definitely recommend her and Clinic to anyone who asks and I will be back at the Fargo clinic whenever I need help again.