Great 1st visit! Thank you.

Dr. Dylan Boyer is very good. I was very impressed with the visit we had with him.

Everyone is always friendly and the vet answered all my questions.

I am uncomfortable with the techs taking my dogs out of the exam room for injections.

The staff was super friendly but it took about 90 minutes for my dog to get a wellness exam even though no one else was in the waiting room. The appointment itself took around 15-20 minutes and the rest of the time was spent waiting in the waiting room and in the exam room to be seen then waiting at the front desk to pay because the vet forgot to add some notes. I completely understand they might have been busy with other dogs in the back, but thought it might be worth noting. I’ve had great experiences with appointment times between 8am and 5pm in the past so I will try to get those in the future.

Even when my horse tagged the tech with a kick, everyone was calm and caring. I appreciate the care provided and I’m truly sorry that happened.

Just wanted to add that we only have seen the vet AT the barn .... but all services have been Awesome! The one time I was in the lobby for med pick up it was very clean.

Thanks

Our vet tech, Michelle was the absolute best! She helped to make Gracie extremely comfortable, as well as me as the dog owner. She was super friendly, informative and kind throughout our entire visit. I have recommended Casselton clinic to many others because of our experience with Michelle!

Always extremely helpful, professional, knowledgeable, and caring!

Recently had our first vet experience and it was great! Everyone was so friendly!

I love this place and Emma loves her Vet Dr. Peterson! He is sooo good with her and us. Thanks Dr. Peterson for all you do!

Dr Bartholomay was so good to explain what was going on with our dog. He gave lots of info and literature. He was so kind, we thoroughly enjoyed our visit. HIs assistant was awesome! It was hard to get an appointment, but I can see why. It was worth the wait to have him see our bernese mountain dog! I wish the clinic was closer to our home!

McKenzie is a nice person and the doctor is nice too

Loved the vet and vet tech!

I am so thankful the Casselton location was able to get my dog in right away despite a busy schedule and down a vet or two. I called the Fargo location first and they were less than helpful - they told me I would have to wait two weeks to get my dog in (and my dog had a UTI and was passing blood clots in her urine!!). I am so thankful the Casselton cared enough to see my dog. Thank you! I appreciate it so much! You ve always been great.

The front desk ladies were very rude upon arrival. The price of the shots was ridiculous as it was about $200. Once leaving they charged my card twice even though I said it went through on my end so I ended up paying over $400. I then had to call back Monday to get it fixed and they did not believe that they charged me twice even though I had the proof on my bank account. Eventually the man on the phone refunded for the extra payment. Sadly you guys lost a loyal customer.

Sara is so friendly and did such a great job with my cat! I also really appreciate the vet taking time to listen to my concerns about our cat and looking more into what could be the causes. It really helped ease our minds and feel better about the health of our cat!

Loved the doctor this time

Always excellent care provided!

I love this clinic. I wish you had a location in Detroit Lakes!!!

I was very happy with this visit they nice n friendly n answered all my questions.. have taken our family pets here for many yrs

reception could be kinder on phone instead of on the rud side.

They were great.

The staff are amazing and we love Casselton Vet! 2 suggestions. 1) When I called for boarding last month we were denied because our dogs were behind on vaccinations. We didn t receive any automated notifications or reminders about this. It is obviously completely our responsibility to keep up on such things, but the reminders are really appreciated (and are helpful in driving revenue for you); like most people these days we are barely keeping up with things in our lives. 2) Casselton doesn t stock our preferred heartworm/tick preventative (Trifexis) so our Tech suggested that we order it online through somewhere like Chewy.com and you would approve it. I completed that order whilst my husband was still in the vet office with both of our dogs. The day after, I got an email from Chewy saying that the Trifexis order for ONE of my dogs (Roscoe) was declined because he needed to be seen at the vet office first. I believe this was an oversight, or perhaps the Tech approving the order thought that it was a duplicate (I ordered 6 mo each for Percy and Roscoe), but nonetheless I had to call both Casselton and Chewy to try sort things out, and then had to resubmit the order through Chewy today. I m hoping it gets approved this second time around. Mistakes happen, but I wanted to share the experience as an opportunity for improvement. The hard stuff like handling customers and pets Casselton is an A++++, the automation and process side seems to be a little more difficult for the business and I d rate a C-. Thanks for the opportunity to make suggestions.