Two things. People answering phones should not slam them down in the cradle unless they k is the client has hung up. Phone etiquette. Wish I could get a review of the visit I writing like Kaiser does. With recommendations links to meds etc. we just get a bill with a break down. Kaiser does a great job and can be a model to use to improve communication. Thanks

For tooth/teeth extraction, a recommendation is to see if we can preserve the tooth/teeth before extraction. It appeared it was just a simple sole discretion of the vet, but not a mutual understanding with all parties involved.

Not sure there’s much you can do with limited space, but parking is an added stress to an already stressful situation.

This particular visit was rough. You were short staffed. My husband was there for 3 hours and finally left. In the future you should be honest and offer to reschedule.

I love sunnycrest everyone’s amazing I would rate this place 1000000% if I could!!!

Wonderful team. We love Dr. Dimitra. Grateful for the entire staff at Sunnycrest. Thank you.

Dr Alice was compassionate & knowledgeable as was her assistant.

I was an emergency with two cats and I greatly appreciated the time and care I was given by Dr. Glassberg and Erin and staff. I trust all of Dr. Glassberg knowledge. and would go no where else

I always enjoy visiting with Dr. Glassberg. I learn so much. He is wonderful. I m so glad he sees my pet and me. He is a very human vet. Judy Ennis

The staff was excellent and really listened to our concerns

Awesome caring for both pet and owner. This was my experience but will not be my last. I really appreciated their thoughtfulness

Thank you for creating a professional environment and proving care to my two cats Juno and Diana.

Great Service thank you!! Professional and friendly staff and doctors!

Thank you to the Sunnycrest Staff, Nurses and Dr Dimitra bring so long and thoughtful for my anxious and fearful, Charlie! You all make me feel so comfortable with my pet at your location! Thank you times a million!

We had to wait over 1 hour before seeing a doctor.

Dr. Glassberg is wonderful, we want to Thank you for your care of Rufus and calling with results, explaining everything to us. We appreciate the time you took with us.

thank you for sometimes putting up with my questions, but i probably have more than most people.

Phoebe was very kind to me and my dog.

We arrived 15 minutes before our appointment and were greeted and told they checked us in. Only one other person in the waiting area at that time. Soon dogs and cats came in one by one and were called back. After 45 minutes we inquired if we were next and they said somehow our paperwork was misplaced. Also I emailed you at the address above but never hear back yet....I don t expect a long letter but just an acknowledgement that my concerns regarding a separate matter would be handled. Thank you for your consideration.

We ve been bringing our pets here for years. The only complaint I have is having an appt but not getting called in until 20-30min later. What s the reason for the appt then??

Love Dr. Glassburg and all the dr.s and staff. Nice to finally find a vet I can feel confident in, so friendly and caring.

When picking up Peter - the lady at the front desk did not give all of the prescribed medications. Didn’t realize until we got home that we were only given 3 out of 4 prescriptions. Had to drive all the way back to pick it up! Thankfully we were still able to pick up his pain medication. Office staff should really be aware of making sure patients are given everything that is prescribed so they don’t need to make an unnecessary trip back ESPECIALLY after having a procedure done.

I’ve never had a bad experience with your staff and am always grateful for the prompt and compassionate responses

Merlin had his nails clipped and I was informed that his quick was cut and that the bleeding was stopped. Unfortunately he bled a good amount on my car seat. He seems okay now. Just need to make sure that the bleeding is stopped. Thank you!

Everyone in the office is lovely, the staff is caring, facility is nice, however, the wait time is ridiculous. When you have to wait almost an hour for the doctor that’s a little much.