There was no billing explanation. And, we are very disappointed with our cat’s ear being cut. No real explanation or apology was given. Accident L’s happen, but we didn’t feel like that was handled well.

It would have been nice to meet the vet in person, however, I understand Covid safety measures in place--the inside is not open to the public. I did not know that prior to appt. It would be nice to let customers know the process in advance. I am new to your clinic.

I know do to Covid that the procedure is for the pet owner to stay outside but because of this and the miscommunication outside my dog did not get his microchip put in. Now I have to reschedule an appointment to get this taken care off.

Dr. Wolk and her staff are so amazing. Highly recommended!

Loved and greatly appreciated.

Hopefully I ll get to meet my pets doctor in person soon and thank you for being kind to them even tho they are rats.

Emily does a fantastic job!!!!

Our Groomer did an excellent job. We had several folks at the dog park we take Shep to that asked where did we get him groomed. Please let me know the name of the groomer. Thanks.

I have never seen the inside of this building.

You bib not trim Abby s nails as requested. When I questioned your staff about it you said it was complimentary. When we picked her up you did not provide any paperwork for us. I had to request an invoice and proof of your work so we can board her when we are on vacation. In general, I think you and your staff need to work on professionalism. I also think we should be able to enter your building with a mask.

We love having our dog treated and groomed at KAH.

Always great with are dogs.

Thank you. It was difficult to be seen initially, but the waitlist system worked well and ultimately we were able to get an appointment in a timely fashion.

Because of COVID-19, office facilities were not visited.

You all are super cool with our dogs and us. We do appreciate all of you! Thanks for loving our puppies, Pippi and Penelope!

Emily does a great job and your staff is very helpful and kind

The girls look very nice. Thank you for doing such a nice job. Rosanne and Ron.

Everyone here are professional, caring and polite people. I love it here!

Awesome service

N/A on the cleanliness of the facility as I didn’t go inside. Assuming with the professionalism of the rest of the visit that everything inside was the same.

The person who came out to get our rabbit from us for her appointment was so kind and friendly! And when she brought her back after the appointment she had great things to say about our bunny, Lucy. It was great customer service and it really made our day, my mom and I were very impressed! Thank you so much for a great appointment.

Great care and thanks to Dr. Dan

I appreciate the doctor coming out to my car in the cold weather to let me know his thoughts about my cat. I felt his approach and thinking were really helpful in helping making decisions about an animal at the end of his life.

I love the COVID protocol. Drop off your pet and everything is taken care of. Much shorter wait time.

This appointment proved very expensive. There were tests run that likely weren t needed as the issue appears to have been round worms. It would be nice from the customers viewpoint to look for inexpensive obvious solutions before running lab tests.