Review( 570 ) : 301 / 1150
Staff Provider Waiting Time Fees
I had an 8am appt and arrived early but couldn t call in as no one was answering phones. About 5 other cars came for an 8am - more than they can see at that time. I waited almost 30 minutes for my pets to be taken in. I would suggest staggering times. I did this 2 days in a row for my pets with 8am appts. I would rather have been booked at 810, 815, 820 and not sat for 30 minutes. It s not efficient or customer conscious. There is no way at 8am you are backed up - this is normal process but it is very inconsiderate of the customer. Everything else is wonderful- good care, sweet people - just fix the check in process!
Review( 569 ) : 302 / 1150
Staff Provider Waiting Time Fees
Thank you
Review( 568 ) : 303 / 1150
Thanks!
Review( 567 ) : 304 / 1150
Staff Provider Waiting Time Fees
Horrible horrible experience. Receptionist was awful. Will not be returning.
Review( 564 ) : 305 / 1150
Staff Provider Waiting Time Fees
All was great, we will see how the surgery goes. Thank you.
Review( 563 ) : 306 / 1150
Staff Provider Waiting Time Fees
Everything was great.
Review( 562 ) : 307 / 1150
Staff Provider Waiting Time Fees
I am totally satisfied with the services of this vet office. Dr Vielbig is especially compassionate and helpful.
Review( 555 ) : 308 / 1150
Staff Provider Waiting Time Fees
Wonderful first trip, hope we have many more. Dick
Review( 554 ) : 309 / 1150
Staff Provider Waiting Time Fees
We wouldn t even think of going anywhere else.
Review( 553 ) : 310 / 1150
Staff Provider Waiting Time Fees
They were wonderful in getting my car in right when I called and were very kind and thorough.
Review( 552 ) : 311 / 1150
Staff Provider Waiting Time Fees
Thank you for squeezing Nikita in for care.
Review( 549 ) : 312 / 1150
Staff Provider Facility it self Waiting Time Fees
Fabulous!!!
Review( 548 ) : 313 / 1150
Staff Provider Waiting Time Fees
Covid-19, could not go in.
Review( 547 ) : 314 / 1150
Staff Provider Facility it self Waiting Time Fees
I really appreciate the communication throughout my dog s procedure. We were sent home with very good instructions and what to look out for.
Review( 546 ) : 315 / 1150
Staff Provider Facility it self Waiting Time Fees
Dr. Schmidt is such a caring and thoughtful vet. She cares for my dogs as if they were her own. I would recommend her to EVERYONE who has a pet they love!
Review( 544 ) : 316 / 1150
Staff Provider Facility it self Waiting Time Fees
I never received a call that my dog was done with his bath and I called to check. I was told he was ready to go and paid over the phone. When I arrived, I waited 17 minutes before he was brought out to me. And then after I left (don’t live in Lebanon) I realized they didn’t put his collar back on or bring it out with him. Tried calling to ask if they could set it aside and the phone lines were busy and/or kept ringing. I was a little disappointed with my pickup, as it has never been like this before.
Review( 543 ) : 317 / 1150
Staff Provider Waiting Time Fees
I did feel that I would not get my cat back unless I paid the whole bill right then.
Review( 542 ) : 318 / 1150
Staff Provider Facility it self Waiting Time Fees
I understand being short staffed . Not being returned with my calls was disturbing. But I love your staff .
Review( 541 ) : 319 / 1150
Staff Provider Facility it self Waiting Time Fees
Took over an hour after our apt time to be seen. This is very inconvenient. If we were that late for an apt we wouldn’t be able to be seen…
Review( 539 ) : 320 / 1150
Staff Provider Facility it self Waiting Time Fees
Happy to be your new clients.
Review( 535 ) : 321 / 1150
Staff Provider Waiting Time
After several attempts to complete your survey, I could not see that my choices were noted. When I clicked on a star it would not highlight. None of them would, so I m assuming there is a problem with the survey? Anyway, the questions don t seem relevant now, since we can t go inside.
Review( 532 ) : 322 / 1150
Staff Provider Facility it self Waiting Time Fees
I will be much happier when we are allowed back in to the facility with our pets.
Review( 531 ) : 323 / 1150
Staff Provider Facility it self Waiting Time Fees
I got a quote for getting my dogs teeth done. The quote was hard to understand. The office gal had to leave the phone cause she was not sure either.We got it figured out!
Review( 530 ) : 324 / 1150
Staff Provider Facility it self Waiting Time Fees
Once again , was very pleased w/ service at your clinic. Dr Willis was very helpful and caring with Marco; my new rescue. Also “kudo” to her tech assistant Thank you again/ Donna C.
Review( 529 ) : 325 / 1150
Staff Provider Facility it self Waiting Time Fees
We couldn t ask for a better veterinarian. You re all awesome thank you for being there for our girls. P.S. a special thanks to doctor Sarah ??