Review( 472 ) : 451 / 1327
Staff Provider Facility it self Waiting Time Fees
My appointment was cancelled by you but your people failed to inform me
Review( 471 ) : 452 / 1327
Staff Provider Facility it self Waiting Time Fees
Very nice, and thorough of my dogs health issues! Doctor called and explained everything, so I felt a part of the plan she wanted to see my dog get healthy!
Review( 470 ) : 453 / 1327
Staff Provider Facility it self Waiting Time Fees
I don t know if the facility was clean bc not allowed inside due to covid.
Review( 468 ) : 454 / 1327
Staff Provider Facility it self Waiting Time Fees
I had an appointment for my dog who might have kennel cough and he needed his nails clipped. I was brought medicine to my car, told I didn t need to see the vet, told the vet couldn t clip the dog s nails that day. I asked if my dog had his bordetella shot and was told yes.. today,, I received an email stating I need to make an appointment to get him his bordetella shot...and, I waited in the parking lot 51 minutes ...evidently no one answered their answering machine. I had to holler at someone in scrubs who was walking by my car. I still don t know if my dog has ke need cough. Why have an appointment if I can t actually have the dog see a vet?
Review( 467 ) : 455 / 1327
Staff Provider Facility it self Waiting Time Fees
It won’t respond right
Review( 466 ) : 456 / 1327
Staff Provider Facility it self Waiting Time Fees
As always totally happy with Sara and her assistants It’s trying times but they really do all they can to help our fur babies. Always satisfied ??
Review( 465 ) : 457 / 1327
Staff Provider Facility it self Waiting Time Fees
I paid for a scan that I was told was a mass and needed looked at but really it was my dogs liver they were feeling. How are you a vet and you can’t tell the difference and then charge me $500. It was an extremely upsetting day to find out that my dog was just fine but I’ll be paying this off forever.
Review( 462 ) : 458 / 1327
Staff Provider Facility it self Waiting Time Fees
I can t answer 6 since I did not go in Overall it was a good experience. thank you!
Review( 461 ) : 459 / 1327
Staff Provider Facility it self Waiting Time Fees
Didn t see the office, had to sit in the car until they could come get my puppy. I didn t really like not seeing the Vet face to face, but COVID PROTOCOL prevented it. All in all, they were nice and my puppy is healthy and happy. I couldn t ask for more.
Review( 460 ) : 460 / 1327
Staff Provider Waiting Time Fees
Even with the service outside of the office, everyone did a great job. Care was excellent like always. Even though I don t live in Lebanon anymore, this is still a great place to take your pet for care. Thank you, Dr. Sara. You are great.
Review( 459 ) : 461 / 1327
Staff Provider Waiting Time Fees
I so appreciate Dr. Vielbig and the great care she gives to Jag. Even though we can t meet in person, she has always taken the time to call to give a report from the appointment and I never feel that she is rushing to get to her next task at hand. I m looking forward to the time when I will be able to accompany Jag to her appointments again. Thank you, Dr. Vielbig and staff, for the great service you provide.
Review( 455 ) : 462 / 1327
Staff Provider Facility it self Waiting Time Fees
Considering the COVID ban has been lifted almost everywhere, I was extremely surprised and disappointed that my dog and I had to wait in the parking lot, blacktop paved with no shade, in or near our car for over 20 minutes AFTER our scheduled time. I was there 5 minutes prior as well. I tried to explain to the tech my dog has some anxiety and is particular about his lease and collar. She continued to put on the loop leash they use. This having smells of other animals and unfamiliar to my dog added to his nerves. She proceeded to pull him into the office while he was gagging and wheezing from the leash tightening. While I was trying to comfort and encourage him to the door at least, I was reminded that I “could not go in”, I was only trying to comfort my nervous dog. After waiting half an hour her was brought back out to me, nails I clipped, being told it took 3 of them to hold him down and they still could not do it. My dog has been seen there since he was 8 weeks old for any and all of his care. He will not be back. When I scheduled the appointment I explained to them his feet were very sensitive. I took him to a groomer who nipped 2 of his quicks a truck ago and they assured me it would be no issue. Knowing he would not even let me do it. It was a waste of my time, a shock to myself and my dog to be not only not listened too or heard but also the level of disrespect in the manner they handled him. So very sad to see people who have no understanding or empathy for animals in charge of their well being. Disgusted.
Review( 454 ) : 463 / 1327
Staff Provider Facility it self Waiting Time Fees
With COVID-19 restrictions I haven’t ever been inside the clinic.
Review( 452 ) : 464 / 1327
Staff Provider Facility it self Waiting Time Fees
We were grateful to get an appointment for our dog, Bella, and we really appreciate the great care she got. Thank you for all of it! Nancy Croft
Review( 448 ) : 465 / 1327
Staff Provider Facility it self Waiting Time Fees
Great service. Amazing follow up with calls by the vet after her dental cleaning and two more calls by staff after that. Better than human care by a mile!
Review( 445 ) : 466 / 1327
Staff Provider Facility it self Waiting Time Fees
Very professional
Review( 443 ) : 467 / 1327
Staff Provider Facility it self Waiting Time Fees
really liked the animal hospital since this was our first time. hard to get in for an appointment becaues you are so,busy. that was evident when we arrived and had to wait for 20-25 minutes. appreciate the time dr. schmidt spent with us. i had more questions but knew she was busy. thanks and we will see you in august.
Review( 442 ) : 468 / 1327
Staff Provider Facility it self Waiting Time
Great animal care as always.
Review( 440 ) : 469 / 1327
We had an appointment for 10 am and weren t seen until 10:40. If I d been told we wouldn t be seen until 10:40 I wouldn t have sat in a running car with the AC on for 40 minutes.
Review( 439 ) : 470 / 1327
Staff Provider Waiting Time Fees
It was a very hot day. We were asked to wait in the car with our dog. We had to wait 30 min. past our appointment time in the heat. Any where else I would have been considered a bad pet owner.
Review( 438 ) : 471 / 1327
Staff Provider Waiting Time Fees
It s no fun waiting for extensive periods of time in the car or on the phone trying to reach someone, but I really appreciate Amanda Willis super care of Kali, and how caring the staff is. I was really worried, but she did very well and is healing quickly. Thank you for loving and caring!
Review( 436 ) : 472 / 1327
Staff Provider Waiting Time Fees
When can we come in and be seen with our animals. I really don t like sitting in the car and not being able to support my animals during a stressful incident, which vet visits are.
Review( 434 ) : 473 / 1327
Staff Provider Facility it self Waiting Time Fees
Very kind
Review( 432 ) : 474 / 1327
Staff Provider Facility it self Waiting Time Fees
Good care for my fur babies. Very nice people!
Review( 429 ) : 475 / 1327
Staff Provider Facility it self Waiting Time Fees
I will be finding a different vet!