Review( 1292 ) : 151 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Dr Sue and staff are always professional and courteous,even during these extremely stressful times.we are always treated with respect. I love the compassionate care my pets receive.
Review( 1291 ) : 152 / 1655
All good good service as always great team thanks
Review( 1289 ) : 153 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Dr Sue was awesome as usual!
Review( 1285 ) : 154 / 1655
Overall satisfaction Staff Provider Waiting Time
I am beyond happy with this clinic. Whenever one of my pets has an emergency, they are always fit in. And I know my animals are well taken care of and treated with kindness and love and incredible medical care. I feel very fortunate to have found such a wonderful veterinary clinic.
Review( 1276 ) : 155 / 1655
Overall satisfaction Staff Provider Waiting Time
Yours is a very nice place. The staff is very nice and most of them very knowledgeable ... those that are not always seek answers from others promptly. The hours are a bit difficult now, but I completely understand. I was not happy that I did not get to talk to Dr. Sue the last time I took Jack in ... assume she was busy with others, but it should have been explained to me and I should have been told she could call me at some other designated time. I spend a lot of money at TLC, and like I said, am quite happy. But not even getting to talk to Dr Sue took me aback. No harm done ... just think it should have been explained and an effort to talk later offered.
Review( 1273 ) : 156 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Dr. Sue was very responsive when I sent her an email with my dogs issues.
Review( 1272 ) : 157 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Hard to fill out survey due to curbside service.
Review( 1271 ) : 158 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Dr. Sue is the best..!!!!
Review( 1269 ) : 159 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Fantastic as always!!!!
Review( 1268 ) : 160 / 1655
Overall satisfaction Staff Provider Waiting Time
I completely understand not allowing the owner s into the vet s office for the exams of the pets, but I think it would be better for me, as the pet owner to be in communication with the vet during the exam, via Zoom or whatever site works best for you. I didn t like not seeing and hearing everything that was being done with my pet. That would have made me feel more comfortable with the whole process.
Review( 1265 ) : 161 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Since Covid, our pets are brought in to the hospital by a staff person. the pet parents are not allowed in but free to wait in the parking lot. A vet tech called and went over the visit and answered questions and if unsure consulted with the doctor.
Review( 1260 ) : 162 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Keep up the great work!! You are appreciated!
Review( 1258 ) : 163 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
i would like when labs are drawn, to be called and informed as soon as results are in and interpreted.
Review( 1254 ) : 164 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Dr. Sue and her staff are exceptional. My pet is well taken care of at TLC.
Review( 1253 ) : 165 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Hours are not convenient due to Covid. You all are the best!
Review( 1251 ) : 166 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
With not being able to be at Goofy s appointment due to COVID-19, I still can safely say that Dr. Sue and her Staff have not changed in how they treat my baby and me. Only being able to speak to them on the phone is the same as in person -- you can hear it all in their voice. I can also state, even with not being able to be in the facility the last 2 appointments, that their entire area is spotless at all times regardless if we parents can be there with our babies or not. Dr. Sue and her Staff have no time to be messing around with things not being up to standard, or not in order, as they still take risks by taking care of our babies and being around each other. I sincerely am grateful that I took the recommendation to take Goofy here 4 years ago. Best decision EVER!
Review( 1248 ) : 167 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Great, caring service for our pet family. Thank you TLC!
Review( 1247 ) : 168 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Dr Sue and her staff are wonderfully skilled and caring. I appreciate her and them so very much!
Review( 1246 ) : 169 / 1655
Overall satisfaction Staff Provider Waiting Time
I am grateful for Dr. Sue, the assistants, and technicians! I ve been taking my pets here for over 4 years and everyone is courteous, friendly, and patient. Thank you for taking care of your staff and your clients during this pandemic, and for all that you do!
Review( 1245 ) : 170 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Love Dr. Sue wouldn’t go anywhere else
Review( 1243 ) : 171 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
Thank you to all at TLC for their professionalism and dedication to keeping our pets healthy.
Review( 1242 ) : 172 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
I was never advised when I made the appt that I would have to wait in my vehicle for my dog. I found it strange that pet owners are not allowed to be present for the visit. I understand the whole covid pandemic as I am a registered nurse, but even here we allow (1) person to be present for the weak/impaired/minors who have an appt. As long as everyone follows covid protocol, all should be fine. I’ve been working during this entire pandemic and Thank God I have not been been exposed to covid because I follow proper protocol. I really was not a fan of not being present with my pet at her visit.
Review( 1241 ) : 173 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
I absolutely adore Dr. Sue and her warm welcome of me even tho im a ling term patient and checking up on ALL my pets some who have passed. It was very sweet of her to take time to make a connection with her clients and pet patients.
Review( 1240 ) : 174 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
I love TLC but I wish they were able to be open more hours during the work week.
Review( 1238 ) : 175 / 1655
Overall satisfaction Staff Provider Facility it self Waiting Time
There was some miscommunication regarding a vaccine and a test that I did not approve but my pet was given. It doubled my cost and it was not something I wanted. I understand it s difficult communicating over the phone, but procedures & costs need to be more clearly discussed.