It was a good procedure for dropoff. Really appreciate the thoughtfulness you all put in to keep you and your staff as safe as possible.

I had an appointment at 9:00 AM on a Saturday and I arrived about 5 minutes early. I called the number it said to on the door and I did not get through to a person until 9:10. I was informed someone would be out in a few minutes, but that took until 9:20. I didn t really like that my appointment took 20 minutes after opening to happen.

Due to the corona virus, we did not enter the building. In the past the vet clinic has been very clean. I was told the vet would call us after our appointment. My appointment was Friday & we still have not heard from our vet.

Thank you!!!!

It took three phone calls to you and three trips to my pharmacy to finally get my Heartworm prescription. It was a problem on your end that should not have happened. Very frustrating! After using your services for nearly fifteen years I haven t decided if I will be back again.

It was so nice to have the staff come outside and get our dog, then call us with information and ask us what we wanted done with the situation (infection on our dog’s neck). Being able to take our dog in the evening on a Friday night was great. Glad to see the precautions your staff are taking during this time. Highly recommended by us!

We have had 2 visits with our new puppy so far. I realize that we are not experiencing your typical clinic experience right now because of COVID-19. Our exchanges with staff in the parking lot are likely not the same as a face to face encounter in the clinic would be. At our first visit, we got a nice write up on our print out of how the visit had gone. The second time we did not feel as informed about what happened. The staff that brought our dog back to us after her shots shared the information very quickly and seemed a bit rushed. It did appear busy that day so I understand if that was the case. However, as a new pet owner, it would have been helpful to have things explained to us a bit more thoroughly. For example, we were given two pills to give and they say to give one every 30 days. However we only got one of each pill. Do we need to get more pills somehow? Do we need to schedule another visit in 30 days? We will make a follow up phone call to have our questions answered but it would have been great to have some of that explained to us the day of the appointment.

I think the curbside pickup situation should have been explained prior to arrival for the appointment. Not having a secretary there to answer the phone in a timely fashion was not ideal either.

Everything went fine from when I dropped off Fritz to when I picked him up!

Thanks for taking care of our pup for even the smallest reason in this crazy world we re all living in! You folks rock!

I was able to talk to the vet even though we needed to use safe distancing practices. I am appreciative of the care and dedication Casseleton Vet has for my pets!

I really appreciated the curbside service. It s great to know my dogs will still get care during this scary time.

FYI. Had to highlight the 4th star to get 5 to activate. Maybe just my computer and Firefox browser, anyway, 5 stars all the way. Some health issue were pointed out with my dog and he is much better now. Thank you

We are extremely happy with your services and appreciate your convenience and care for our new puppy, LuLu!

Thanknyoubfor all you do especially during this pandemic.

I understand that the service can t be as great when you can t visit with the vet in the room with your animal. I was told that I d get a call prior to any work done and charges to my card... instead I got my cat back with a $234 invoice that was charged to my card (and no prior call about the procedures/charges). Vet visit was short and concise, definitely not what you get with an in person visit. I figure if we re getting a half-time visit we should pay half the price for it. Kinda like my daughter at college - you re getting online classes but paying in-person instruction costs... just not good math. Cat is doing well though and I do appreciate that you are open and could take care of her.

Given the new circumstance and procedures, it would have been nice to have been able to speak with the doctor. If not right then, at least a follow up phone call. My dog has lots of anxieties. I felt anxious letting her go in without me. For all of the money that the visit costs, I didn t get the service I expected. It all seemed very rushed.

A little more listening and less pushy saleswoman.

We were having a hard time finding a good vet for our dog and a few people we know suggested the Casselton Vet. We went there with our dog because she had hurt her front paw. They were very friendly to us and were very good to our dog. We will be going to them again for any of our dogs needs... Thank you Casselton Vet.

This was a drive up visit due to the pandemic. You all handled it perfectly. I was well informed of what was happening when I first made the call outside. The techs were great and Dr. Huckle called after Thunder’s lab work and explained everything to me including the medications we were going to try him on for his anxiety. Thank you!!

Excellent service!!!

The receptionist could be a little more friendly and helpful. The tech that called me after my dogs surgery was very good and helpful.

doing well adapting service to social distancing. nicely done.

I understand with Covid 19 things have to be changed. But not letting me come in and acting like my military service and my service dogs dont matter to your standards is completely wrong. The dogs have high anxiety at the vet and I have mental aspects that require me to be with my dogs with little exceptions. Plus, letting me in or not is basically the same exposure rate to the virus so IF I did have it the staff would already be contagious becuase they talked to me...so not letting me into the establishment based on the principle of the virus is irrelevant if the staff is going to talk to me anyways in close space. Also was unhappy when I heard they muzzled them. Dogs have no biting history and where probably to scared to even think about anything other than why their owner put them through this. Very unhappy and for 600 and some dollars I at least expect someone to consider my military service and my service dogs and to take that into consideration before acting like I m just another customer. Becuase frankly I m not, and I need to at least be acknowledged as such.

I was feel my pets are well taken care of and the staff is wonderful!