Dr. Smith is so kind and caring and reasonable! She’s a keeper!

It did take a few weeks to get in to get my dogs glands expressed - no worries, it was my first time booking and wasn’t sure how long it would take to get in. Otherwise 5 stars all around!

Unprofessional, unaware, careless, are some of the better things I can say. We are still waiting on a callback for my dogs torn CCL a week later. I guess not as important as you said? The only contact we received was this survey. So enjoy your rating.

Thank you for getting us in so quick for Kieran’s bite wound!

Saylor and I truly like your veterinarian clinic… The atmosphere was very calming for myself and for Saylor … The rooms were very clean and well-kept also… They took really good care of Saylor and answered all my questions!

Everyone was very accommodating even though we had to decide to put our cat down.

My only problem was, I had called to ask what I should budget for my cats proceedure (neutering), and I was quoted a range. When I picked up the boys and paid my tab, it was in excess of the range. I had been quoted for the actual proceedure, but not the costs for anesthesia, the pre-op tests, etc. That is a little frustrating, from a budgeting point of view. Otherwise, your service is outstanding, and worth every penny.

Great sevice. Dr Schmid was wonderfull

Everyone I encountered was extremely helpful with and understanding of my anxious dog. The doctor took great care in explaining the procedures to me.

Please keep up the good work.

I would highly recommend this clinic to my friends and family that have pets

The staff went above and beyond to help me with Korra. My foot is in a boot due to a broken bone the staff was empathetic and made my day better.

Getting a hold of the office was a bit difficult, I had tried calling right away at 7:30 and was on hold for 12 minutes. Other than that I love taking tucker here!

The cat room table was not clean There was no towel or blanket with Feliway on the table The weigh scale was dirty It is important to clean in between cats imo and it use to be the business s opinion too - becuase they did it.

I made an appointment with Dr Huckle (our usual Vet) to spay our black lab on 7-19-23. I had called a month prior to see if moving the date to 7-26-23 was an option and I was told she would be gone that day, so I said I would keep it on 7-19-23 as I wanted Dr Huckle to do the surgery. When we picked up our dog after surgery, I noticed that Dr Thill was listed as the Dr. I asked the Tech and she verified that Dr Thill did the surgery. The Tech was nice and appologetic about the mix up in Drs. She stated she would talk to the Business Manager about it. I expected a call from the Business Manager to discuss this, but I didn t which was even more frustrating. CVS seems to have gotten too big and impersonal. I have nothing against Dr Thill, but I don t know who she is and I don t like going to a Dr I don t know for myself or my pets, especially a surgery!

We took our dog for a cytopoint injection at 2130. I went inside to get checked in and the lady at the reception desk told me it s not an appointment and they were going to take my dog to the back for the injection. I explained she is human aggressive and that will not work. She told us we could bring the dog unto an exam room for the injection. We were in the room for a few minutes when 2 techs burst in the door. The only thing they said was here for a cytopoint injection and before we could discuss how best to do this for our dog, one of the techs (male) came up by her face and held her against the wall. If my boyfriend wasn t holding her the tech probably would have been bit. I ve very upset regarding the techs behavior. I spoke with a different receptionist after and she informed me it does mention something about my dog being aggressive in her chart. I m very upset that the techs did not even ask how it would work best to give the injection that would keep all of us safe and be the best for our dog. I m my dog were to get a bite on record because the techs can t do their job properly I would have been very upset. We will be finding a new vet as this has been a common occurrence for us with the last couple of visits

I was a bit surprised that I had to schedule this meeting asap for Oakley s booster shots and wellness exam as we had not received any notification that those shots were expired already. I was also surprised as her last wellness exam was in September or October and was told that is overdue now as well.

I really enjoyed working with the vet. He spoke explained everything clearly and answered all of my questions. What really stood out is that he recommended getting the medication elsewhere at a cheaper cost even though that wasn t in the best financial interest of the business. That goes a long way to having creditability with me.

I was very happy to be able to be seen on Saturday for an urgent appointment that was available to me when I called in first thing in the morning. Sometimes it s very difficult to get in because you re so busy and that just shows how good you are. I had an excellent provider and I was very pleased with my visit and found out exactly what was wrong with my kitty. That was a huge relief to get some answers and get him on some medication to help him. My dream job is working right there with you all.

I always have had good interactions with the Doctors,and staff. We have been using Casselton Vet for over 25 years!

I brought 2 dogs in for their yearly check ups and shots. One, Liam, has behavioral issues when dealing with strangers (this is a work in progess) due his having bee abused before we adopted him. Dr. Moen and Grace worked slowly and patiently with him for quite a while to gain some of Liam s trust and put him at ease. They also recommended that I bring him in for fun visits to help him socialize. Dr. Moen also indicated that we could make arrangements for Liam to receive professional counseling . Dr. Moen and Grace are, in my opinion,the definition of compassion, commitment and professionalism. I hope they stay with Casselton Veterinary Hospital for a very long time! Ron Ragan

Honestly, I am sending a letter questioning my charges. The service was very good. When I got home and reviewed my bill, it did not look accurate as in charged multiple times for the same code? I did send a letter of concern asking for more detailed explanations. Thank you.

Everyone is always friendly, knowledgeable and professional!

My iPad would not let me click on the stars. I was very happy with my visit. The vet is awesome!

My dog had TPLO surgery. With lots of medication’s, probiotics, antibiotics, etc. it would have been really nice to have everything laid out on a sheet of paper. The previous location I had surgery at had a detailed list of medication’s and how often they should be given, even though they say it on the label, it is nice to see it on paper so you can Time them correctly. Otherwise, everything was great.