Very very disappointed in the lack of communication with your staff. We were told our pet would be staying 90mins due to lack of available staff to do the procedure. 90 mins turned into 6 hours with no communication from staff as to what was going on with our pet. When calling the office before anyone picked up we had to sit on the phone line having it ring for 15 mins to then be put on hold another 10 to leave a voicemail. The amount of time that took, we could have been to your facility and picking up our pet. It seems your business is taking on too much than it can handle. The front desk staff have phones always with calls on them and they are unable to tend to them. Being a worried pet owner on the other side of the phone is not the service I am willing to pay for. With the severe lack of communication I would have not been surprised if our pet was left there overnight due to your staff not reaching out to us. We picked up our pet 1hr before you closed because we had enough. We brought our pet home and was told they were too stressed in the vet to have a bowl movement but at the same time told your techs were aware of his heart condition and didn’t want to stress him out. We made it to 52nd street and had a cat crate full of feces. Our cat came home barely able to walk I would assume from the pain of having to get a bath and the toll the stress took on his body from the day spent in your loud office. When we asked to speak to a tech or vet we were told someone would be out to talk to us in your lobby. There was no privacy. The hand off of our pet was done in the lobby and we had to ask about his day. We should have been brought into an exam room to be given our pet and explained what happened and why we didn’t receive any updates for 6hrs. No communication for 6hrs and impossible to speak to someone when calling. Very very disappointing and I would not recommend your vet to another individual.

Dr Thill and assistant Clarissa were very kind and professional. Their compassion made a big difference for me and Piper. I can truly tell you care about the animals you treat. The receptionists were also friendly and helpful.

Front desk staff& initial technician was friendly & thorough. Dr. Boas conducted a thorough examination and answered all of my questions. Assisting technician was also friendly & helpful. Overall it was a great experience.

Was able to get our Golden Retriever in right away the same afternoon. Really appreciate the service!

Dr. Smith and the Vet Tech did a great job with my tabby cats. One (who is known for being difficult), was handled very well and it was a non event.

Thanks so much with your patience and TLC with Rio!

All staff members were kind, friendly, and helpful. Everyone I interacted was genuinely interested in my dog and listened to my concerns. Dr. Huckle is second to none in the care she provides.

Dr.Schimd and staff are excellent.I got sympathy cards from clinic and also Dr.Schimd,when I lost my beloved Chloe 14+ years,who had been going to clinic since a puppy,now I am bringing my new puppy Emme

Staff was very caring and went above and beyond in trying to save our dog Bella.

i really appreciated dr. huckle. she was frank and really helpful.

When we arrived to pay we had to wait almost 20 minutes to pay and leave because they all went on lunch!

The staff and veterinarian were very nice and helpful! I often refer people to your clinic. Thank you!

The front desk is busy, I get it, but their lack of attention while they finish a task is unacceptable. We, along with another customer, stood within 2 ft of front desk without even being looked at for over 6 minutes! The next customer waited even longer! Not a ‘Hello’, not even a glance in our direction to let us know they see you. Casselton location is a completely different vibe - there you are at least greeted upon entry. If there is that much Admin, have an employee in back on computer completing those tasks - not as the first unwelcoming face when customers walk in door.

All staff was so patient with Corbin. I was concerned because his last vet visit was due to an obstruction and required surgery. I was worried he may be nasty but vet and techs didn’t rush him at all. They were wonderful.

Dr. Thill and the tech we saw (I didn’t catch her name) were both wonderful and so helpful! I really appreciate that they gave us a variety of options to explore in helping Tallulah’s GI symptoms and gave a transparent price breakdown of each option. They took time and answered all of our questions and they were so friendly. I really appreciate both of them!

The tech and vet that I was able to speak to were so kind! They were happy to answer any questions that I had about my cats care, and were very thorough in the explanations, and patiently answered my questions.

Dr Peterson and staff are great to work with.

Great visit

You probably dont hear it enough, but you guys are fabulous to work with and take amazing care of my animals and it s highly appreciated!

Always friendly and I would not go anywhere else,

Thank you all for taking such loving care of our pug Jack(son)!

I assume the Dr. was pulled away to handle an emergency or something otherwise the wait was too long for a scheduled appointment.

I prefer the Casselton site over the Fargo site for ease in scheduling and the friendliness of the staff.

Appreciated getting in on short notice

Appreciate the towels with the calming spray for the cats – it definitely helps mine.