Everything went great ??

Great job by the staff and Jake

Staff went out of their way to help me set up Bruno s pet portal!

Jake always takes the time to make sure he understands your question to provide the most accurate answer he can.

So good so far. Coming back for surgery

Front desk staff very helpful and prompt. The provider, not so much. First, I expressed concern about shedding. The response from Dr. Boas and I quote “that is the least of my concerns”. I felt disregarded and unheard. In addition, Caesar comes in once a year. Any cat is going to be scared and stressed. Caesar did not bite. He did not scratch. He did not attack or hurt anyone. He growled as any feline would when getting a shot. Dr. Boas dramatically placed emphasis on the wellbeing of her staff instead of trying to put Caesar at ease. Lastly, Dr. Boas felt the need to give a five minute lecture on putting Caesar on medication because he was stressed. I do not feel a 5-10 minute vet visit warrants such extreme measures. Furthermore, if staff did feel unsafe the standard is to wrap the animal in a towel, which was there to use. Moreover, towels are typically placed in the basket outside with calming scents for ease the anxiety of cats which there were none. I continue to work with Caesar on his anxiety as every creature has their issues, but Caesar did not deserve that. I hope Dr. Boas continues to strengthen her professionalism and skills to better serve this population.

You charge too mich for what I had done 60 dollars more than repo vets

the staff at the clinic was wonderful, very helpfull and took care of my pets with love and understanding.

Thanks!

Lacey, I believe was the tech. that gave me all the discharge info. was amazing. She was very detailed and genuinely concerned about my Lily.

The vet techs in this clinic are what are going to cause you to lose patients. After much time and work we felt confident going into this appointment with communications with Val and Dr. Boas. We were greeted by great receptionists who were very friendly and helped get Banjo s wait done and even asked how they could help get it done easier. Our tech walked in after almost a half hour shaking and on the verge of tears-not sure if this was because of something that happened in a previous appointment or fear of Banjo. Every time she walked in she was more anxious which created a worse reaction in our dog. She also took him out of the room and told us to muzzle him further worsening his reaction and hyping up his heartrate. Our dog has been sedated for his eye appts and chiropractic and never had these issues. But every time the tech would leave and come back in he would get more anxious. All of this was outside of the plan the doctor had developed. Finally after a blanket over the eyes and telling the dr he just needed some time she was able to do the exam. She was wonderful as always and even apologized for us waiting as she had another patient not doing well. After his appointment we had a different tech who went over the discharge paperwork with me. She was great until I asked the question if there was a way we could improve waiting in the future as the room itself is what causes our dog the most anxiety I stated I understood emergencies come up and we don t care if our appointment is at 7am and he can t be seen until 10am but we would prefer to have him outside walking around rather than in the room or the lobby to keep the anxiety down. She responded with to be quite frank with you he needs to be medicated when I told her we had medicated him as prescribed she said he needs to be on more medicines and at a much higher dosage. She also tried to discuss with me triggers like car keys and the night before even though I explained it was the room itself as he has no problems with staff in the lobby. She asked if I wanted his bloodwork and I said yes, I saw one was high and asked if I should have concerns she said I would get paperwork after that explained it all. Knowing she had another patient and based on the interaction I didn t follow up anymore and quickly left. There are wonderful people at the clinic like the receptionists and the doctors. We have had good techs which have made a world of difference in our dogs visits. But between the first tech on the phone and the two at the visit we have decided the risk of bad ones are too much of an effect on the visit to risk going to this clinic anymore for services. We will be leaving glowing reviews on Google about Dr. Boas and other doctors we have had and the reception staff. We will not say anything about the bad techs but we hope this helps your practice develop more in the right direction for patients in the future.

My really old horse was well taken care of, I really appreciate the compassion the Vet had for him as a patient.

The staff was professional and excellent to work with on our visit. They went above and beyond our expectations. Paulson Pet Sitting & Home Kennel Service

Cash (Brown Lab mix - James O Donnell) gets very nervous/aggressive at the Vet. I m assuming he can feel the stress of other animals that have been though there and goes full flight/fight. However, I would like his teeth looked at and possibly cleaned and his nails trimmed. He will let me trim his nails but when I did it his nail blead pretty good (it didn t seem to bother him but it makes a mess). He is also very prone to ear infections. Question: Could you just sedate him next visit? I gave him the meds prior to the past visit but they didn t seem to do anything while he was there.....he did crash after and was drowsy prior. The last visit for his ear infection he was just sedated so you could do your work, that seemed to be the best. Could this happen for every visit?

Dr. Bjerke and Mikayla were both wonderful.

Excellent service, the Dr and technician was great with our dog.

Very helpful.

Staff were very professional in caring for our dog - Addie.

Everyone who works there is so nice and friendly.

Easy to get in, kind and helpful staff.

This appointment was a farm visit to see our 4 horses. I can t thank Dr. Moen and staff enough for coming out to the farm to take care of the horses. Annual shots, dental, tear duct flush, Coggins, and sheath cleaning.....so very fortunate for Dr. Moen s equine skills!

Dr. Peterson and everyone on the staff are always helpful, friendly, and informative! We are very grateful that we have found the Casselton Vet clinic, and our dog Baloo is very well taken care of there! Thank you for the amazing service over the past year!

We love Dr Peterson but all the vets are great and we have always been happy with the services provided for all our animals big & small.

They were very friendly and very good with my dog.

Office staff was kind and great. Dr. Boas was rude and condescending. I understand it was a Saturday but she did not have to take it out on her patients family. Every question I asked she was rude or would have a remark that made me think she thought it was a stupid question. I’m not a vet and I paid for medical advice for my animal. Every question I asked, she made it seem like I was bothering her by asking another question. It was very disappointing. I have a feeling she has a lot of interactions like this with other family members.