We did our first visit at the Casselton location. They talked to me on the phone when we arrived and asked if I had any questions. Then after the appointment the vet called and asked discussed what they did and answered questions. I don’t know it it was just because it was the first visit but it was very helpful. We did our second visit at the Fargo location and no one really talked to us or explained what was done. Then when I got home I remembered they were supposed to weigh her for a new dose of heat worm and flee and tick meds which they didn’t discuss with us so I had to call back and need to go back again to pick up. I wished they’d done that at the appointment.

So grateful that our tech shared feeding info with us. We thought we were choosing the best for our dogs but we had outdated info. Really great experience!

I cannot respond to this with appropriate answers. I was not able to actually come inside with Lacee. The tech who came out and got her was friendly and I am thankful Dr Reichert called and spent time explaining things to us. Had this been a Vet visit for any reason other than annual exam and shot updates I would have cancelled the appointment when I found out I couldn t come in with my dog. I don t believe this is right. Jean Ust

I did not go into the office so on the last question I cannot give an answer

Due to covid-19 I did not meet Dr. Peterson or go into the facility. Regardless, Bella had very good care and treatment! Thank you!

I don t quite understand why 1 adult can t come into the facility with our pets. If we can go into human clinics with masks. I think this practice needs to be revisited!!!

Casselton Vet Clinic, specifically Dr. Bartholomay and his Vet Techs, has been amazing to me and my dog. It can be hard to get in, but that is just because this is the best care you can get for your dog in this area! Always friendly, understanding, and caring. Can’t say enough good things!

I dont know what to say, as it is far from normal. I know that is the way it will be, so like I said, it is not normal. I would like to have spoke with the Dr. Rudy still did not feel well after his shot. Lethargic and loss of appetite. Please update his records. He is ok now.

I had 2 appointments one at a later time of day and I’m an hour away they got them both done at one time. Great job keep it up!

I always like to be with my pets when they are seen and was skeptical about how it would work. It was very efficient and comfortable. I appreciate that and the reasons for doing non contact visits. Thanks for keeping us all safe.

Being that owners cannot come in it would be nice to get recommendations ahead of time. My cat was recommended for a senior panel blood test, which had never been done before when they called to ask a few questions it was recommended, but my questions we not able to be answered easily.

I can get my hair cut. I can get my teeth cleaned. I can see my doctor. I cant go to church. I can even go to the gym and take a class. But I cannot accompany my sick pet - who cannot speak for themself - to see the vet. This is ridiculous. Do what the rest of the world is doing. Wear a mask and sanitiize appropriately. I had questions. I asked the vet tech. She did not know, but asked the doctor. The response was brief, regurgitated verbiage that did not answer my original question, and only stimulated about three new ones. Not her fault. But I couldn t really have her running back and forth. In the end, I said forget it. I sent emails later. They were not answered. Very satisfied with the doctor s knowledge, tests ordered, and recommendations made. Highly dissatisfied with the process. Now I realize that vet clinic staff all over the country are actually quite happy with the arrangement of people leaving pets at the door. They get time with the animals that they love. Minimal interaction with the overprotective pet parents, like myself. But the bottom line is this -with unanswered questions and unclear direction, it does NOT result in the best care and outcome of the animal. And isn t that the ultimate goal? Thank you.

Waited a long time in a warm parking lot for my pet to be seen despite arriving on time to my appointment. It can be difficult to get an appointment in a timely manner especially for neutering my pet. I have looked into other vets due to the wait time for appointments.

Did not enter the building so unsure how to answer the last question about clinic cleanliness.

You’re doing great in the midst of this pandemic! Thank you!

I can’t answer about the facilities being clean as we did curbside pickup.

I can never say enough about how amazing the staff at Casselton Vet is. Always friendly and caring even when it s just a routine check up.

Make it clear online which location an appointment is being made for when in the pet portal for pet owner s. Thanks!

Casselton has always been understanding of all three of my kitties’ individual needs and also worked with my financial needs, not pushing unnecessary treatment or testing and catering a plan that works that I can feel good about. This past visit was not unlike any previous visit. I was apprehensive about changes with COVID having pet separated from the owner temporarily, but they made it seamless and my baby did not seem distraught. Thank you, Casselton!

Truly grateful to Casselton Vet in CASSELTON!! They worked with us to get labs & spots for Molly after she was treated for numerous days @ the emergency vet in Fargo. Casselton Vet - Fargo completely blew us off & didn t TRY to work with us @ all. Clearly not the same customer service. Deleting Fargo location s phone #. Calling them is a complete waste of time.

I requested a certain Doctor and it was going to be two months to see him. They I requested my second Doctor choice and that was a month. They I requested anyone to see my dog and there were no openings unless I did an Emergency Visit. I think this is a little ridiculous! I have been going to this clinic for 25-30 years. Linda Brogren 701-793-5494

your staff is the best and your rates are too

We recently switched veterinarians and came to Casselton Vet of Fargo best decision we made Dr Huckle is very good.

Did not enter the facility.

Thank you