Great work from casselton coming out to pg. Thank you very much

It was recommended that our dog have surgery which we agreed with but we can t get a surgical appointment for nearly 2 months. Not sure our dog will be able to wait that long so we were disappointed with that and are searching for other providers that can offer surgery sooner.

As always everything was well done in a friendly manor!

Can t wait till the covid is over and we can meet in person.

I’m always impressed with all the staff, techs, assists, and Veterinarians at both locations and so pleased with the farm visit ability as well! A true passion and expertise with all staff!

Cannot comment on the facility as the doors are closed to owners. I believe the wait times are longer than previously because the vet techs are running all over the parking lot.

It was difficult to get through on the phone to notify you of our arrival for the appointment. Maybe a link can be created on the website so your clients can pre register and or note their arrival for the appointment. Or use a code system to verify arrival for appointments on the phone. A auto generated email with a 4 digit code is emailed to the client 24-48 hrs before the appointment. Client calls and enters that code, it notifies the staff and the client can do preregistration thru a link in that email

I loved my experience except for my dog was left alone inside and was able to chew through his leash (which is an expensive retractable one) and then chewed through another that the vet had. I don t believe they should be left alone, or at least take the leash off. I wish they offered to replace it as that is my only one. I know this doesn t happen when I m allowed in for his appointment and I m with him. I m hoping you change your policy on letting owners in with their pet by wearing masks and other precautions soon. Thanks!

Not sure why the facility is doing what it s doing since we live in North Dakota not Minnesota. We didn t realize that we were going to have to stay in the car instead of going inside and waiting. it was not convenient at all. I would hope that the facility is nice and clean since nobody can go in there. Not a pleasant experience at all. We asked from the beginning about getting a couple extra items from the store there and she forgot so we had to remind her again. If people wear mask inside and stay in a certain area there should be no problem for us to come inside the facility. Crazy times.

It took a month and a half to be seen, but also understandable as I was a new patient. very pleased with the care given to my cat.

We love the Casselton vet clinic! Our Winnie girl gets great care and the curb side pick up was slick and calls were clearly communicated. Thank you so much!

When I made the appointment, I advised of 4 reasons in detail. When I rescheduled, I advised of the 4 items again. When I got there, those 4 items were retold as they had not been captured. Efficiency and customer impact. And for getting in, I wanted a specific vet.

Thank so much for being so caring for Tanner.

Excellent service! Took time to call, curb side, to explain everything and take time for my questions. Awesome, friendly staff!! Thank you!

After I had established care with Casselton, it was very easy to get seen. The staff was great to find something in my work schedule. Also the boarding side was GREAT with my cat. Their daily report cards made me smile every day.

I was shocked by the price of the office visit- $64. The cost of meds was also very high. To spend $200 for a pet with paw infection is ridiculous to me. I will see if there are cheaper options in Fargo. If not, then no more pet visits. I can’t afford them.

Always very kind and thorough

Everything was smooth. Good system in place due to covid. Thank you

Jasper only had one ear cleaned. The other is all full of dry scaly crap. Start of ear infection from not getting cleaned? I don’t know . Would like to get him back in to get it cleaned.

They gave Ceasar a rabies shot but on his records he wasn t due until 2022 so it cost me extra

I am beyond thankful for the care provided by Casselton Veterinary Service - Melanie and Dr. Dowdle make me feel that they love my fur baby as much as I do. After sharing some concerns following a recent hunting excursion, both Melanie and Dr. Dowdle were understanding of the description and offered additional services to ensure there wasn t anything medically concerning to be aware of. Ultimately, I was appreciative of their understanding and support of the result of something this dog loves to do (hunt/retrieve). We are beyond pleased with the care of the entire staff at Casselton Veterinary Service!

They were very nice and answered my questions when i called throughout the day because I was worried about my dog

This was Belle s first appointment, given she is a rescue, I would have likely asked more questions if I had been with the vet tech/dr during the exam. I understand and appreciate the protocol in place to keep everyone healthy.

Very satisfied!

Would like to come into the building again. Hard to ask and get questions answered with no vet/client in person communication.