You guys are doing great! Keep it up!

When I arrived I called and spoke with the receptionist for billing, etc. which took approx 5 minutes. Then, I waited on hold for 25 minutes(!) for a vet tech to pick up the line to review discharge info. Discharge and bringing my pet to the car took less than 5 minutes. My whole experience should have only taken 10-15 minutes but it was more like 30-45 minutes with being on hold for 25 minutes.

I highly recommend Casselton Vet Services

I did not like that I was not allowed to be in the office with my pet. There was no message in the reminder email that I was unable to come inside the building. My pet does not do well with strangers and had an awful experience.

Do to the service my husband received. We feel that it s best for us to find a new place to vet our animals.

Thank you for being so compassionate!

I forgot to mention at the appointment that I would’ve liked to have my dogs nails trimmed

I realize its not your rule, but I don t feel comfortable not to be able to come in with my pet until it is time to have surgery or to come in shortly before he is coming to. I know he is being well taken care of, but at his age (14+ years), deaf and poor eyesight, I m sure he felt scared.

More options to get pet in sooner. Waited over a month and a half to get. Good for you guys for getting tons of business, but makes it difficult to get in on either location

I never entered the facility because of Covid but i assume its very clean considering all the others questions are 5 stars

I arrived on time for an 11:30 am appointment but it took 3 calls from the car to get a real person on the line. Then the wait began in the car for at least 15-20 min before the person came out to get my dog. The vet called very quickly within 10 min to provide appointment feedback and recommendations plus that my dog was ready for pickup.Once again no answer many times to get a real person to let them know I was outside and ready for pickup. We are now at 12:10 or so. I am waiting and watching people leave the building for lunch but no one is bringing my dog out. I call again and someone will check... My dog is finally returned to me around 12:25 or so with an apology that everyone was going to lunch so my presence outside in the car was overlooked. Really? From start to finish with an 11:30 am appointment, it was a full hour and all in the car. Never have I spent that much time for a wellness appointment. Very disappointed.

I didn’t get to go in so couldn’t answer the last question.

Love what you do and how you do it!

I wasnt able to see the inside due to the restrictions. I asked for estimate for my puppy to be nuetered, never received one. I would like to have talked to the vet during the visit. I would have gladly worn a mask.

Was never inside

Don t know since we can t go inside but assume they are based on past visits.

I prefer in person appts but understand the current circumstances. As long as I live in the area I will always go to Casselton vet. The best thing that ever happened to your practice was Dr. Schmid coming back. At least that is how we feel in regards to the care our animals receive from her.

Wonderful experience. Dr. Ulmer gave me a lot of great information in regards to my dog.

We did our first visit at the Casselton location. They talked to me on the phone when we arrived and asked if I had any questions. Then after the appointment the vet called and asked discussed what they did and answered questions. I don’t know it it was just because it was the first visit but it was very helpful. We did our second visit at the Fargo location and no one really talked to us or explained what was done. Then when I got home I remembered they were supposed to weigh her for a new dose of heat worm and flee and tick meds which they didn’t discuss with us so I had to call back and need to go back again to pick up. I wished they’d done that at the appointment.

So grateful that our tech shared feeding info with us. We thought we were choosing the best for our dogs but we had outdated info. Really great experience!

I cannot respond to this with appropriate answers. I was not able to actually come inside with Lacee. The tech who came out and got her was friendly and I am thankful Dr Reichert called and spent time explaining things to us. Had this been a Vet visit for any reason other than annual exam and shot updates I would have cancelled the appointment when I found out I couldn t come in with my dog. I don t believe this is right. Jean Ust

I did not go into the office so on the last question I cannot give an answer

Due to covid-19 I did not meet Dr. Peterson or go into the facility. Regardless, Bella had very good care and treatment! Thank you!

I don t quite understand why 1 adult can t come into the facility with our pets. If we can go into human clinics with masks. I think this practice needs to be revisited!!!

Casselton Vet Clinic, specifically Dr. Bartholomay and his Vet Techs, has been amazing to me and my dog. It can be hard to get in, but that is just because this is the best care you can get for your dog in this area! Always friendly, understanding, and caring. Can’t say enough good things!