We used to be able to get a copy of the doctor’s notes (i.e. patient chart) the same or next business day (worst case) but now it seems to take a minimum of 2-4 days, after each visit. This documentation is important, if not required, info to file & get the best possible consideration, on our insurance claims. Current example of these delays - most recent appt (Hope Paulos) was Thurs. 8/13 and we still don t have anything in our email, on Mon. 8/17…

Dr.Lee and Sam conducted a thorough and helpful visit.

Care eas excellent from start to finish - Danny and Sarah and Dr Brooke. Very intune to Lexi s needs and anxiety with visit. Thank you for the care provided

I waited in the exam room for about 1/2 hour. The tech apologized for the delay and said there had been an emergency. I understand that happens and would appreciate that if I had an emergency that my pet would be taken care of. However, it would have been nice if somebody popped in and told me what was going on - we have an emergency and expect the wait to be approx. 15-20-30 minutes.

Our dog was in for a vaccination with the vet tech. His doctor saw him and did a quick look at an ongoing issue and came out to talk to us about her prescription recommendations. Dr. Lee went above and beyond. She is knowledgeable, friendly, and caring.

I wanted to share that I am grateful to all the veterinarians and veterinary technicians at Sunnycrest for the love, care, and attention you ve all given to our dog, Jasper, over the 10 years (give or take a year) we ve been going there. The last vet visit was difficult to handle but I appreciated the deference and kindness the vet tech and veterinarian gave me when I was given Jasper s prognosis. Jasper passed away peacefully on Wednesday, August 12th, at home, in my arms. I take comfort in the fact that he is no longer suffering. Thank you again for everything and as soon as we are ready to open our arms and home to another dog, we will surely return to Sunnycrest.

We saw Dr Gaertner. I give her an A+.

Excellent

Sara, the groomer, unnecessarily shaved my labradoodle down to the skin--just a quarter inch of hair. He probably needs sunscreen now. He was somewhat matted but did not warrant this extreme cut. In his twelve years we have never experienced such a lazy and rude groomer.

Angie worked with me. She is so so good with my dog Scooby Doo. She goes above and beyond and just make sure that you’re satisfied. I always want Angie to take care of my puppy when we come.

Dr. Dimitra consistently exceeds expectations

We were there boarding our dog for 9 days. They accommodated his needs first free feeding the best they could, called us when he wasn’t eating and was rubbing his nose raw, and treated him. We will always recommend this clinic.

Dr. Dimetri is the best!

I love the Dr s and the staff, I always leave feeling confident knowing my fur babies are cared for

As always, Dr. Lee was exceptional

Our family appreciates Dr. Lee so much! She has been a true blessing in the care of our dog Lily. Thank you Dr. Lee!!

My normal Doctor was not there Dr Tomko I saw the one that is the pancreatitis expert, but that wasn’t the problem , I told her it was a bump in her mouth she looked at it very little. And said let’s check her pancreatitis, she said u can do blood work , and then I was all confused on what to do. We should have just do the blood work , then schedule her removal , after. I had told her ok we can do a pancreatitis check but I was so overwhelmed , and then I asked to to her agin to see what I can do for my pet and she was busy in another room . So I left with nothing and called 3 times cause we didn’t get my email of the estimate for bloodwork. When I called the front desk lady said, oh we have a pile of orders and we are behind , that didn’t make me feel like my pets Paisley was important. I asked her can you please give send me the report with the levels of her pancreatic blood work . And the estimate so we can Move forward. My husband Robert Martinez and I have not recieved . I very frustrated and I Paid $170.00 for what she wants to give her pancreatic shots that are 700.00. That’s not ok. She didn’t listen to me I feel that the bedside manner of some needs to be better. I just want there or be an important on making the pet parents and the pets feel comfortable and assured that they will get the help needed. Thank you for listening to me.

It is a pleasure to visit Sunny Crest Animal Care. All of the people I have had the pleasure of dealing with are wonderful. Thank you!

Julissa (apologies if I’m misspelling) has helped me and Miles for the last 2-3 visits. She is very kind. Understands that my dog gets nervous/excited so she doesn’t over greet him. I appreciate her patience with him and overall calm presence. She was joined by Dani, who was also great. Thank you Julissa and Dani

I have gone to this veterinary clinic since 2001. Have always received great care and I like all the staff. I love their grooming services as well. This being said since the take over it has changed. I do love Dr Demitra , Dr. Blanco and Dr. Alice but it s a 30-40 min wait to start your appointment and 20 plus minutes to check out. It s just annoying. There seems to be 3-4 people behind the desk all the time so it seems crazy that it takes that long to check out. Also the parking is insanely difficult. I would recommend this clinic but tell them not to be in a hurry and book first thing if possible.

One of your doctors double dosed my dog with anti-inflammatory medications. He went in with a mild sore, but came home pooping blood. All three of my dogs have been going to your hospital for years, but we won t be back. Unacceptable on so many levels.

Dr. Dimitri is the best doctor the most caring she is wonderful and I am appreciative of her and the quality of all of the Hard-working employees are the best people and caring. Thank you, Sunny Crest Animal.????!

Always polite, informative, and caring.

We had to wait an additional 1 hour before being seen due to some emergencies. I wish someone called and asked us to either reschedule or come in 30 minutes later. Our dog who is nervous and runs a higher temperature had a higher one. We had to wait outside because the waiting area was full :(. Doctor and staff were courteous and apologetic. I just felt bad for our dog who is under active treatment.

I came in to talk to the doctor about the necessity of putting down my 16 year-old puppy. Everybody was very sensitive to my emotions, and Dr. Demetrius was amazing if and when I get another pet, I will definitely return to Sunnycrest.