Had to wait over an hour

Dr Rosenberg is awesome!!!! We have used Sunnycrest since 1977.....when the clinic was on Sunnycrest. We always receive the best care for our pets!!

Thank you so much to all the doctors and staff. We are deeply grateful for your kindness and care. God bless you always

The last THREE (3) appointments I have booked (all for vaccines) have resulted in 30+ minute waits. This includes a 1 hr wait I had while I was in my car (again, vaccine appointment) until, FINALLY, I called back at the hour mark and was not at all apologized to for the wait time (hi, just curious about how much longer it is anticipated until I can come in?) but just, Oh we ve had a lot of emergencies, we ll try to squeeze you in...oh, you know what, you can come on in. Then it was business as usual, no apology for the wait, or apology for seemingly forgetting in line. This was before the email was sent out about long wait times. I thought this time, maybe, just maybe, they cut down on their appointments to cover more unplanned emergencies, or that the staff they hired were trained appropriately, or maybe, just maybe, they would prioritize the pet parents who care about their pet needs and MAKE APPOINTMENTS 4+ weeks in advance and tell those who have emergencies to go to an emergency clinic, but I guess not. Despite the prior recommendations of this place, my time, my pet s time, is valuable, and it does not feel like they care for my pet or my time here. Also, my pet is already nervous going into a vet, let alone having to be next to multiple other pets who are also nervous leading to poor energy in the office and pet whining/growling/discomfort. If you are CONSISTENTLY backed up because you overbook and/or are understaffed, then alert pet parents to that and give them the option to wait in the car (and also, don t forget about them while they are there and seemingly play it off like you magically created a spot for them to show up an hour later past their appointment time [see prior complaint]). I know, fool me once, shame on you, fool me twice, shame on me. Welp, I guess I m finally learning my lesson. Hope you get the staff you need, I heard this was once a fantastic place to bring your pets.

Simply the best! Dr Rosenberg is awesome!

I would like to thank Dr Lee for her understanding and patience with Sadie who is the nicest dog in the world until we walk into Sunnycrest.

I love this vet office! I have cats and dogs. All of the staff and doctors are attentive and fantastic.

Only place I will take my pets!

Wait time was 30-45 minutes - this is to long

great as usual

Dr Rosenberg and Moses are amazing !

I mentioned some problems with peeing in the house. The technician listened well but did not make any suggestions. Since then I have become more concerned because my dog is drinking more water recently. I am making a vet appt to address concerns.

I am disappointed with my last visit. Dr. Lee tested my dog for urinary infection and told me I needed 2 different tests. I didn t really understand why but wanted to trust her opinion as I don t know anything about medical needs for my dog. One test was necessary to find out if my dog had an infection. Why did I need the 2nd test that tells you what kind of infection it was? The 1st test came back negative so there was no need for the 2nd test. I feel uncomfortable with being told I needed to pay for both tests. As a result I feel over charged.

Dr. Glassberg is a treasure, and should be cloned immediately!

I had scheduled an appointment but was hoping for an earlier time/date. The office called me several times to offer mean earlier time, due to cancellations, and I was so grateful!!! Our helper was so sweet and thoughtful, as was the doctor

Your facilities promptness to actually appointment times is getting ridiculous. You have such a great facility with quality staff and vets. The issue here is that those qualities are blurred out by the ridiculous wait time... I have been here 4 times this past year and each time your establishment was over 1 hr. late with the scheduled appointment. It is honestly unprofessional. We pay a premium to come to your nice facility and yet it is tarnished by your horrific time management skills. It is obviously not a one-time issue since it has been every time my family, friends and I have gone. We all have work to attend to as-well and it is just truly distasteful your facility has no time management. Other than that, you have a great place. Just start being professional with your time since your place is a premium for pets. If this continues sadly, I will have to leave. An appt at 11:30am should not start at 12:45 and barely be leaving at 1:40-2pm.

Staff was awesome and fast! Isabella was so happy after her “mani pedi”. You’re terrific!

Wait time from check-in to a room has been increasing. From check-in to check out was 1.5 hours, 45 min in the waiting room.

had difficulty in scheduling online, but when I call the staff was great, however, the wait time was long. Staff is always very nice

Staff is great. On this particular occasion, I had called from the car and was told to come in. When I entered the facility, I was not officially greeted and didn’t have to “check in” my dog. Now, they may have just assumed it was us since they had just told me to come in. Not a huge deal - just felt a little confused as to whether I should stand at the desk or go sit down. Simply constructive criticism - not a complaint. We are always treated well when we come to Sunnycrest.

Thank you to Dr. Glassberg. He was kind and very informative. I will ask to see him and him only from now on. Sincerely Leticia Ruiz, Stewie Ruiz, Trixie Ruiz and Mateo Ruiz

You are all great! Dr Rosenberg is the best!!! Thank you

A wonderful experience at a very stressful time. Dr. Glassburg is wonderful and kind. Staff friendly and accommodating. Thank you all so much!!

Good experience overall. One suggestion I have is it would help tremendously if front staff could acknowledge when checked in and provide an ETA on when can be seen by the doctor. I know things are a little extra busy at the office but these things make a difference from a customer satisfaction point. Thanks for the opportunity to provide my feedback.

I am sorry I missed the appointment. My wife was in the hospital and was moved to a nursing home. She passed away suddenly after the move. Need to reschedule the appointment, just not right now. Frank Tipps