My dog was there ALL day to get a foxtail out of his ear. No one told us they were too busy come back later. So my poor baby had to be in a cage without any food all day!!! People that work there had no clue what’s going in. I will not be coming back

IhD to wait at the reception desk 15 mins before someone helped me. I had to call 3 times to make an appt. the phone rang no one answered.

Everyone was very kind and very accommodating to our anxiety-riddled rescue dog, and we truly appreciate that. Just a couple of things…if I didn’t already know that a heart worm test is required before administering heart worm meds, the test would have been overlooked and the medication started with what could have been dire consequences. An easy enough thing to do, but I’d like to think you have procedures in place to ensure that it doesn’t happen. Also, I know we were trying not to scare our dog, but I indicated on check-in that she might have ear mites. I would have felt better if a more thorough exam of her ears (maybe with an otoscope?) was done. Her ears are not “good” and, since I didn’t insist at the time, I’ll now have to bring her back to have them checked. I should have said something then, I know. Finally, we waited for almost a half an hour for Kady to have blood drawn. Im assuming that any of your techs (or the Dr who examined her) could have done that in the exam room in under two minutes, couldn’t they? That seemed to be a bit too long a wait for what had to be done and it seems someone could have found a quicker way to get some blood drawn. All that aside, we really enjoyed your office and the care that Kady was shown.

You guys have taken great care of my boy since he was a pet. Staff has always been kind and very informative. Any general need Is always taken care of at your location and I thank you guys.

Prices are getting almost prohibitive. Now that we are retired, we are looking at all our expenses and don t want to skimp on our canine baby but have to think about long term for all of us.

regarding my answer to question #1, my experience was that there were 4-5 staff working behind the counters and all were busy with their tasks. I could see that one person noticed my arrival, but she was working on something with another patron, so I sat in across from her on the bench. Even when the person was finished with the other patron, she did not ask if I had an appointment or acknowledge my presence. None of the other workers acknowledged my presence or asked if I had been helped. After more than 5 minutes, I finally asked someone if they would check me in and I was helped.

Erin was friendly and efficient. We discussed how ridiculous and regrettable the break in was. Rachel did a wonderful job grooming my cat. ??

Rachel is wonderful

I don t know if it s normal, since it was my first visit, but I was there for two hours with my two dogs. That seems like a long time to spend for just a check up and vaccines!

Had to wait over an hour

Dr Rosenberg is awesome!!!! We have used Sunnycrest since 1977.....when the clinic was on Sunnycrest. We always receive the best care for our pets!!

Thank you so much to all the doctors and staff. We are deeply grateful for your kindness and care. God bless you always

The last THREE (3) appointments I have booked (all for vaccines) have resulted in 30+ minute waits. This includes a 1 hr wait I had while I was in my car (again, vaccine appointment) until, FINALLY, I called back at the hour mark and was not at all apologized to for the wait time (hi, just curious about how much longer it is anticipated until I can come in?) but just, Oh we ve had a lot of emergencies, we ll try to squeeze you in...oh, you know what, you can come on in. Then it was business as usual, no apology for the wait, or apology for seemingly forgetting in line. This was before the email was sent out about long wait times. I thought this time, maybe, just maybe, they cut down on their appointments to cover more unplanned emergencies, or that the staff they hired were trained appropriately, or maybe, just maybe, they would prioritize the pet parents who care about their pet needs and MAKE APPOINTMENTS 4+ weeks in advance and tell those who have emergencies to go to an emergency clinic, but I guess not. Despite the prior recommendations of this place, my time, my pet s time, is valuable, and it does not feel like they care for my pet or my time here. Also, my pet is already nervous going into a vet, let alone having to be next to multiple other pets who are also nervous leading to poor energy in the office and pet whining/growling/discomfort. If you are CONSISTENTLY backed up because you overbook and/or are understaffed, then alert pet parents to that and give them the option to wait in the car (and also, don t forget about them while they are there and seemingly play it off like you magically created a spot for them to show up an hour later past their appointment time [see prior complaint]). I know, fool me once, shame on you, fool me twice, shame on me. Welp, I guess I m finally learning my lesson. Hope you get the staff you need, I heard this was once a fantastic place to bring your pets.

Simply the best! Dr Rosenberg is awesome!

I would like to thank Dr Lee for her understanding and patience with Sadie who is the nicest dog in the world until we walk into Sunnycrest.

I love this vet office! I have cats and dogs. All of the staff and doctors are attentive and fantastic.

Only place I will take my pets!

Wait time was 30-45 minutes - this is to long

great as usual

Dr Rosenberg and Moses are amazing !

I mentioned some problems with peeing in the house. The technician listened well but did not make any suggestions. Since then I have become more concerned because my dog is drinking more water recently. I am making a vet appt to address concerns.

I am disappointed with my last visit. Dr. Lee tested my dog for urinary infection and told me I needed 2 different tests. I didn t really understand why but wanted to trust her opinion as I don t know anything about medical needs for my dog. One test was necessary to find out if my dog had an infection. Why did I need the 2nd test that tells you what kind of infection it was? The 1st test came back negative so there was no need for the 2nd test. I feel uncomfortable with being told I needed to pay for both tests. As a result I feel over charged.

Dr. Glassberg is a treasure, and should be cloned immediately!

I had scheduled an appointment but was hoping for an earlier time/date. The office called me several times to offer mean earlier time, due to cancellations, and I was so grateful!!! Our helper was so sweet and thoughtful, as was the doctor

Your facilities promptness to actually appointment times is getting ridiculous. You have such a great facility with quality staff and vets. The issue here is that those qualities are blurred out by the ridiculous wait time... I have been here 4 times this past year and each time your establishment was over 1 hr. late with the scheduled appointment. It is honestly unprofessional. We pay a premium to come to your nice facility and yet it is tarnished by your horrific time management skills. It is obviously not a one-time issue since it has been every time my family, friends and I have gone. We all have work to attend to as-well and it is just truly distasteful your facility has no time management. Other than that, you have a great place. Just start being professional with your time since your place is a premium for pets. If this continues sadly, I will have to leave. An appt at 11:30am should not start at 12:45 and barely be leaving at 1:40-2pm.