This was only for a nail trim so no explanations were necessary. But I must say how accommodating the staff was as my cat hid for several hours causing us to miss our 12:00 appointment. They encouraged us to come in later if I caught her. We arrived at 4:00 and took us right in! So impressed! So grateful!!

Keep up the good work.

Great experience I am making this my preferred Vet for my animals.

I always like to come to the office. The staff is aleays friendly & helpful & Dr Rosenberg is wonderful.

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I am so happy that my pets are cared for by this wonderful practice!

Erin was friendly and was able to keep me updated on the wait time - appt at 10 but once put in a room at 10:25, was seen very quickly. Moses and Jesse did a great job warming up to Lexi. Dr LaFavour reassured me Lexi was healthy and I appreciate that I was able to have her annual check up combined with her ear check, including receiving vaccines. Thank you ??

We had an extraordinary experience with our St. Bernard. Will definitely keep coming back!

Love everything about the facility...Only vet clinic that we will use (7 fur babies and counting!)

Always great service!

My husband and I were feeling under the weather. The staff was very understanding of us not wanting to enter the facility. The helpful staff collected our furry kids and took them inside for us. Thank you so very much!

I would very much like to meet with the doctor in the room with my pet. I don’t like handing my pet off to somebody at the counter and taking my pet without being able to personally talk and ask questions to the doctor directly. It’s nice that they call to talk to us but that isn’t The same as meeting with the person that is going to be treating your pet. It takes the personal touch away from the experience. I hope we can get back to that very soon.

I was put on hold for five minutes. Rather long

thank you

For many years and many dogs we have looked forward to our appts and your excellent care of our pets. Now Buddy is a different story…alas he is not a fan. He is a rescue dog ?? with a sad history. I will say that Friday’s visit went well because one of your helpers sat on the floor with him and helped put him At ease. Usually he goes on the table immediately and he is scared stiff. This extra made all the difference.. Thanks so much.

Always a positive experience. Caring, kind staff.

The one thing you could improve on is getting clients in at the time of their appointment. I’ve waited at least a half an hour for any appointments that were not for grooming..

Thank you for your friendly, professional, & best pet care for ALL of my doggies over soooo many years.

As always, the treatment team made us (My dad, Pachis, and my self) to feel comfortable and happy. We love and recommend Sunnycrest Animal Care Center to our love ones. Thank you for the fantastic and professional work!!!!

I think it would be nice if you had the front desk staff call the day after a surgery to see how the pet is doing.

Always the best place to bring Estelle.

I love that the groomer does a great job on our dog the only thing I’m concerned about is that she was there for 4 hours I feel that is way too long.

I did not need to see a doctor as Snoopy was just getting vaccinations. However it was so hard to understand the tech who assisted us. Of course she was wearing a mask, so that really wasn’t the problem. But she spoke so fast, so softly, and such a high pitch tone that I could barely understand her I had to ask her to repeat herself several times and still answered the same way.

For question 1, once I was able to enter the facility (50 minutes past appt time), I was greeted in a friendly manner. For question 7, it was super easy to make the appt, but due to emergencies, my appt was delayed until around an hour past my original appt time.

I was pretty disappointed at how long we had to wait. We sat in the waiting area for over 30mins. Don’t book so many appointments that close together. As for cleanliness, the floor had balls of fir rolling around in the wind from fans, as an owner of a very young puppy I’m looking for as clean of an environment as possible and it definitely wasn’t. That was disappointing. To be perfectly honest, we almost got up and left, if we had to wait 5 minutes longer we would have. It also didn’t help the vibe not having the AC working so it was hot and the parking lot so full that people were double parking behind each other to get spots. All that said, I will give it one more try and hope that we were just there on a bad day.