Waited about 30-40 minutes before being seen; felt the doctor was rude and not attentive when giving feedback, kicked me out of room but never brought me back in to go over anything else and what my dog needed? Felt confused. It is hard to create or keep an appointment at this location as well due to change with my or Mercy’s schedule.

Very professional people and quick service

Everything good.Would recommend Mercy Vet to all pet owners.Thanks.

I was unable to successfully tap on the stars but I would rate everything as 4 stars except for scheduling as a 3 star. Dr Rodgers who evaluated my pet was very knowledgeable, thourough and kind. I hope our next visit will be with her again.

You guys did such a great job and my kitten is happy and healthy. Thank you very much

The lady that helped me register in the morning was confused with my dogs vaccination history and made me think he was missing a booster which in reality he didn t. My dog ended up getting the unnecessary boosters as I agreed. When I picked him up I asked about this situation, he never needed that extra booster. My dos was given something he didn t need. Something similar happened 2 months ago too. I feel like employees do not know the vaccines schedule or a better system is needed in place so these mistakes are not made.

I love going to Mercy’s CRUISADE and your team is extraordinary! Your prices are outstanding and you truly care for our beloved furry kids. I will always support you!!!

The scheduling was too far out. By the time our appointment was due our female Yorkie went into heat. When we brought our boy Yorkie in we were told to wait outside because the waiting room was full. It was a freezing cold,windy day. We came back to pick our Yorkie up around 3pm. There was no available parking. We waited about an hour before picking him up. Paying was problematic. The card reader wasn t working properly. That took about a half an hour to fix because my husband had cash. All in all the experience was mediocre at best.

Dr. Susan Rodgers has an atrocious attitude. She has no compassion for pet owners. She lacks bedside manner. She’s self-righteous and patronizing when speaking to pet owners. Her conduct is unacceptable for discussing the serious matters she must convey to pet owners. It should be questioned whether she actually cares about the pets she treats or if she’s just looking to be a so-called “savior.” She is an utter disgrace to the field of veterinary medicine, and absolutely disgusting. On another note, there is one person who deserves recognition for her service, and that is the pharmacist Hannah. She goes above and beyond to explain how to administer the medications that pet owners need to give their pets. Her customer service is excellent. She possesses the most warmth and compassion towards pet owners and their concerns for their pets. She’s very patient and knowledgable as well. Hannah is quite frankly one of the only standouts among the staff encountered.

Everyone is so nice and kind. Dr. Ray is wonderful. I will miss Dr.Beeder, but I’m so glad he gets to retire and be with his family. I do think in general, it’s very difficult to get an appointment unfortunately. Thank you.

Terrific customer service and care for animals!

Only issues was it took 3 months to get an appointment. But love this place and the people are very friendly.

Everything was well managed & explanations were thorough & understandable.

Everyone was great and so accommodating. Thank you for taking such good care of my pet.

Dr. Roger’s, Hannah, and all staff have been wonderful for my cats and me. Thank you all!

It was nice running into Marilyn at the office as I’ve known her for years. The office was busy so not sure if that’s why the other ladies weren’t as friendly. Overall it was a great experience. Thank you

Everyone was very helpful, professional and great with my dog. I’m so glad there was a cancellation, so I could come in earlier. That’s my only concern, is the waiting period to get in for an appointment.

I was greeted with smiles and kindness and only got better when I met the Vet Tech (I’m so forgetful with names but I know it was a beautiful name) She was kind and very patient with all of my concerns and questions. Dr. Rogers was also very good to me. She gave me great advice for Lola’s diet and made me feel like she had all the time I needed even though she had other work to do. I’m happy I went to Mercy Crusades! We will be back!

Great group of people. Fantastic service

Mercy

I AM VERY GRATEFUL. You are amazing. Thank you for caring for our kitten and giving us amazing support. Lafayette is recovering well and we are peaceful because she was in good caring hands. Thank you!

Intake staff should accept paperwork from another facility which pertains to the pet being seen when brought in by the owner and would be informative to the veterinary staff. Even if the paperwork is not required for the procedure being performed.

Definitely overpriced for a low cost clinic. My friend had her dig here for similar procedure a month before and was a CV lot less exoensive than my dog

I appreciated the thoroughness that the veterinary doctor responded to Snoopy;s condition.

I absolutely love this vet, everyone is always so friendly and professional, the staff genuinely cares about every pet and customer they see and have.