Wonderful, friendly and quick

This is my fourth time visiting the clinic and each time that i have been in, the entire experience has been wonderful. Cassandra at the front is the sweetest, she is so kind and helpful and remembers my pups every time. I had a pleasant experience yesterday with the gentleman that checked us out. I’m not sure what his name was but he was so helpful and even helped me walk my puppies to the car since i brought two and had my hands full! This is such a great resource for people to get quality care for their pets at affordable prices. I couldn’t be happier with all of my visits.

My dog got a neuter surgery, and your staff did amazing! I was slightly disappointed in the nail trim because one paw was very very short and there was septic powder on the nails too, I suggest a dremmel file ??

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When I picked up my cat from her spay appointment, the young lady outside was very busy but always remained pleasant and had a smile on her face. She never seemed or appeared frustrated. She was very nice and accommodating. 7/8/2025 The staff was also incredibly pleasant when I called to make the appointment, unlike the low cost spay and neuter clinic in Simi Valley. I live in Simi Valley and think the drive to Oxnard was worth it. THANK YOU for the services you have provided me and the community all these years.

You all work extremely hard and I want to thank you for taking good care of our Luna. Jill Hanson

Thank you so much for all that you do. I love bringing Mojito in.

We are new to Mercy Crusades and love it.

Great experience all the way around. Worth the wait for the appointment.

Staff was friendly and efficient. Five stars all around!

Great experience at Mercy Crusade. The staff was super sweet and patient with everyone (people and animals). They took time to answer my questions and didn’t seem rushed. The community is lucky to have Mercy Crusade!

Please thank all the doctors and staff for thier friendly and professional care they provide for my dogs.

We love the medical providers they friendly and answer all of our questions patiently plus very reasonable prices for services we highly recommend

I booked a spay appointment, easy and friendly. But then I get a text saying my apt was cancelled the day before it is scheduled due to it “not being confirmed” even though my deposit of $50 was already taken from my bank account. It took 7 phone calls & 4 emails for someone to reach out to me regarding this and I was called 3 mins before they closed. They were calling the secondary # that I provided as more of an emergency contact, not a primary contact #. After much argument, they agreed to see me still on my appointment. I believe taking money as a deposit is enough confirmation to keep my appointment until said date and time, regardless if I verbally confirm I am coming. I made the appointment, I am a grown adult, if I wanted to reschedule or cancel, I would do so especially when I already paid for more than half the price of service. &there is nothing on their website about a cancellation policy if not confirmed. After this was resolved, I would like to thank the staff I got to encounter during pick up. The girl at the front of the building checking people in was very kind, as well as the girl with purple/pink hair explaining the after care was absolutely wonderful. Would I come here again? Yes. But I do think the term “deposit” needs to hold value with them especially when money was already taken for a service to be done.

My information initially got mixed up with another pet owner s, but the staff was able to quickly and efficiently correct it. Nice job!

Great customer service! No complaints! Would highly recommend this place to anyone with pets

Thank you for providing services for our pets at a reasonable cost. Our experience was great. The facility is clean and well managed. The staff was all well informed, professional and efficient. Thank you

My first time using MC for neutering AND I would heartily recommend MC to anyone interested in using your services to our pet community.

I was so pleased with everything the staff was lovely, doctor patient and attentive. Look forward to surgery next month. I will recommend to anyone that asks.

I only wish there were more available appointments so my pets could be seen sooner. But the front office person, pharmacy assistant, doctor (Dr Wray) and vet tech were great.

Great place friendly staff ??

Clinic was short staffed but they still were friendly and efficient.

Dr Wray was thorough & very knowledgeable and helpful. Staff were all very friendly and professional. Our dog is fully recovered. Thank you everyone at Mercy Crusades’

Although it’s always stressful when your pet needs immediate care, all of the staff was helpful. Junior helped me schedule my dogs for necessary exams, Hannah was great at contacting me regarding my pets meds and the doctor and the assistants were all patient and supportive in helping with my dogs needs

My frustration is that the medical records are not always correct. This last visit, there was an incorrect age on one of the cats, and not full info on the vaccines. Last time they had misspelled one of the cats’ name. That is troubling to me.